Motor Claims Handler

As a Motor Claims Handler, you will be responsible for proactively managing the claim in terms of the damage sustained to the claimant’s vehicle from the accident. Focusing on reducing any hire periods by monitoring and working to tight deadlines to ensure the claimant is put back into their pre-accident position as quickly and efficiently as possible, whilst ensuring our customer does not incur any unnecessary further costs. You will also need to liaise with engineers, Brokers, Policy Holders, third party companies and/or garages over the phone and occasionally via email/ letter to review the accident circumstances and investigate who is liable for the incident. As a Motor Claims Handler, you will be responsible for proactively managing the claim in terms of the damage sustained to the claimant’s vehicle from the accident. Focusing on reducing any hire periods by monitoring and working to tight deadlines to ensure the claimant is put back into their pre-accident position as quickly and efficiently as possible, whilst ensuring our customer does not incur any unnecessary further costs. You will also need to liaise with engineers, Brokers, Policy Holders, third party companies and/or garages over the phone and occasionally via email/ letter to review the accident circumstances and investigate who is liable for the incident. Qualifications Strong attention to detail Proactive, organised and effective time management Diligent written and verbal communication skills Active listening and empathy managing calls Decisive decision making Enthusiastic, determined and target driven to achieve results individually and as part of a team Willingness to learn and ask questions to support in own development Computer Literate Core Benefits 25 days holiday plus Bank Holidays and Wellbeing time Option to buy/sell holiday Monday-Friday working week Hybrid working (once reached competency) Smart casual dress code Pension Scheme Progression opportunities Annual Awards Night Charity fundraising events (in office) Annual performance related salary review Access to learning and development resources – including LinkedIn Learning, Coursera, Lean Six Sigma training and exams Free yearly eye test Group Life Assurance & Income Protection Private Medical Insurance (optional) Employee Assistance Program (EAP) Volunteers Week The opportunity to opt into the following flexible benefits (at a cost to you): Cycle to work scheme Critical illness insurance Dental insurance Health screening Travel insurance Home technology Share save scheme Give as you earn