Claims Handler

Manage a portfolio of property claims to conclusion, ensuring compliance with service level agreements and meeting key performance indicators. Maintaining expected case load of property claims. • Examining claims forms, policies and endorsements, client instructions and other records to determine coverage. • Investigating claims by conducting office-based analysis of physical damage details, interviewing claimants, and comparing claim information with evidence. • Providing support and advice to policy holders with respect to their claims • Setting loss reserves. • Preparing first reports by collecting and summarising information required. • Where possible settling claims after determining liability, client’s instructions, and authority levels. • Controlling claim costs. • Type client reports in an accurate and timely manner. • Adhere to insurer client Service Level Agreements and processes. • Update Claims Management System as required. • Effectively deal with service/product replacement providers. • Comply with and maintain Service Level Agreements and Key Performance Indicators. • Maintaining company reputation and insurance product integrity by complying with federal and state regulations and service standards. • Process daily outgoing mail in a timely manner. • Archive files and retrieve archived files on request. • Maintaining professional and technical knowledge through continuing education. • Providing assistance to other offices in the event of a Catastrophe, as required. Experience in management of General Insurance Claims • Insurance Contracts Act/FSRA legislation awareness • Stable work history • Excellent communication skills • High Typing speed • Team Player • Work without supervision • Client service focus • Computer literate • High level literacy & adequate numeracy skills • Word Processing • Certificate IV in Loss Adjusting or General Insurance related desirable