MSP Staffing Program Supervisor (WA ONLY)

MSP Program Supervisor

Position Summary

The Washington Healthcare Staffing Network (WHSN) is a unique, mission-driven staffing program serving 22 rural hospitals throughout Washington through a dedicated MSP with a closed network of 75 agency partners and an internal staffing agency. The MSP staffs all temporary clinical, non-clinical and leadership roles.

We're growing and looking for an MSP Staffing Program Supervisor to join the team! The Supervisor leads the day-to-day operations of the MSP program, ensuring exceptional service, strong supplier and hospital partnerships, and clinician compliance. This is an exciting opportunity to lead a collaborative, mission-driven staffing program that makes a meaningful difference for rural hospitals and the communities they serve.

The MSP Program Supervisor manages a small team of support staff, including Credentialing Specialists and Staffing Specialists, and is responsible for coaching, performance oversight, and fostering a culture of service excellence and continuous improvement.

This is a full-time, exempt, fully remote position with a Monday–Friday schedule, a fantastic team, and a genuinely supportive work culture. We offer an excellent benefits package, including medical, dental, vision, and prescription coverage; life insurance; long-term disability; HSA contributions; a 6% employer-matched retirement contribution; and generous Paid Time Off.

**IMPORTANT: THIS POSITION IS BASED IN WASHINGTON ONLY. PLEASE DO NOT APPLY IF YOU DO NOT RESIDE IN, OR ARE ABLE TO RELATE TO, WASHINGTON WITHIN 30 DAYS. ALL WORK MUST BE PERFORMED FROM WA STATE.**

Qualifications

Education

• Bachelor’s degree in Human Resources, Business Administration, Healthcare Administration, or a related field in healthcare (or equivalent experience).
• Certification in Healthcare Staffing (e.g. ASA Certified Health Care Staffing Professional) preferred
• Certification in Human Resources (e.g., PHR, SHRM-CP) preferred

Experience

• Minimum of five (5) years of experience in healthcare staffing (recruiting or account management), MSP operations, or a related healthcare role.
• Demonstrated experience managing client or vendor relationships in a fast-paced, service-oriented environment.
• At least three (3) years of progressive leadership experience required

Skills/Knowledge/Abilities

• Commitment to the mission of supporting rural hospitals through high-quality staffing solutions.
• Strong understanding of healthcare credentialing, compliance, and workforce coordination processes.
• Familiarity with WA state/federal labor law.
• Strong interpersonal and relationship-building skills with the ability to manage multiple priorities.
• Excellent time management skills with ability to anticipate tasks and prioritize assignments.
• Ability to independently utilize tools, networks, and resources to gather information, solve challenges, and optimize processes.
• Ability to critically problem-solve, effectively manage difficult situations, diffuse upset or angry customers, and generate creative ideas
• Ability to optimize the use of software systems for maximum efficiency
• Ability to draft professional communication including email, offer letters, job announcements
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively within a dynamic team.
• Promote/deliver excellent customer service to both internal and external customers (hospitals, staffing agencies)
• Excellent written and verbal communication skills, with the ability to navigate complex stakeholder relationships.
• Proficiency with staffing or vendor management systems (VMS), Microsoft Office Suite, and collaborative tools such as Monday.com or Sharepoint.

Essential Duties and Responsibilities

• Serve as a primary point of contact for all day-to-day MSP program operations, supporting both participating hospitals and staffing agency partners.
• Supervise MSP support staff, including Staffing Specialists and Credentialing Specialists, providing direction, guidance, and performance feedback.
• Monitor program performance metrics to ensure efficiency, compliance, and service quality.
• Oversee the timely and accurate submission of candidate profiles, credentialing documents and timesheets.
• Troubleshoot and resolve issues related to candidate onboarding, HCP cancellations, scheduling, timekeeping, or invoicing.
• Ensure all agency and facility partners adhere to WHSN policies, contracts, and compliance standards.
• Collaborate with hospitals to assess staffing needs and maintain alignment with program goals and workforce requirements.
• Support agency partners by facilitating communication, resolving escalations, and ensuring program understanding and engagement.
• Identify process improvement opportunities and recommend enhancements to improve program performance and participant experience.
• Prepare and present regular reports on program status, key performance indicators (KPIs), and compliance trends.
• Participate in strategic planning initiatives to expand and strengthen the MSP program across the state.
• Assist with the development of the annual budget as well as monitoring the current budget monthly.
• Virtually orient new staff.
• Conduct or participate in virtual meetings with agencies, facilities, and RHE staff.
• Coordinate with other RHE leaders on after-hours support for agencies and facilities.

Licensing & Special Requirements:

Must have reliable transportation and the ability to attend in-person meetings at a variety of locations throughout the state. If driving a personal vehicle, the employee must have a valid driver's license and automobile coverage greater than 100/300/100.

Working Conditions & Physical Requirements

Most work is performed in a remote home-office setting. Some travel (less than 5%) to attend meetings and occasional overnight stay may be required. May require occasional evening hours. Requires standing or sitting for long periods of time (6+ hours/day). Position requires constant hand manipulative skills for word processing. Must be able to hear verbal conversations over the phone, in virtual meetings and in-person. Must be able to read, write and speak in English.