MY - Supporter Experience Intern

About Greenpeace: Greenpeace, one of the world’s most respected and dynamic organizations, is an international non-profit global campaigning organization that acts to ensure the ability of our Earth to nurture life in all its diversity. At the heart of Greenpeace’s campaigns is the tradition of non-violent direct actions against environmental abuses and destruction. Greenpeace exists because this fragile earth deserves a voice. It needs solutions. It needs change. It needs action. Greenpeace, an international environmental non-government organization, comprises 27 independent national and regional offices across the world covering operations in more than 55 countries. To maintain our independence, Greenpeace does not accept donations from governments or corporations but relies on contributions from individual supporters and foundation grants. For over 50 years, Greenpeace has been successful in our campaigns to reverse environmental degradation by bearing witness to environmental destruction and exposing and confronting environmental abuses. Greenpeace campaigns have been vital in informing government policies on the environment and effecting changes in business practices, which lead to various environmental problems. Greenpeace in Southeast Asia Greenpeace opened its first office in Southeast Asia in 2000. Since then we have led successful campaigns throughout the region, securing fresher air, cleaner water, and a healthier environment through changing industry practices and government policies. Greenpeace actively campaigns across the region on pressing environmental issues concerning our climate, forests, oceans, food, plastic, livable cities, as well as social justice. Greenpeace has four offices in Southeast Asia (GPSEA)—in Indonesia, Malaysia, the Philippines, and Thailand, with each office is composed of Programme Department (Campaigns, Communications, Public Engagement & Actions), Fundraising, and Operations Support (Human Resources, Finance & Administration, Information Technology, Security). Currently, Greenpeace Southeast Asia employs nearly 200 staff across the region, excluding the Direct Dialogue Fundraisers. The Supporter Experience Intern supports the Regional Journey Department in strengthening Greenpeace Southeast Asia’s digital ecosystem, specifically across supporter journeys, website experience, and engagement systems. This role focuses on optimizing digital touch points through website management, UI/UX improvements, research, content updates, and journey audits. The intern will help ensure supporters have clear, meaningful, and motivating interactions as they navigate Greenpeace’s digital platforms. The role is ideal for students or early-career talents interested in product management, digital engagement, UX/UI, CRM-driven journeys, or digital marketing for social impact. Duties and Responsibilities: Website Optimisation Conduct structured audits of key website pages and supporter flows, identifying usability issues, navigation friction, and drop-off points. Propose UX improvements, including page structure, CTA placement, form design, content hierarchy. Use analytics data alongside qualitative insight to prioritise what gets fixed and validate whether changes worked. Draft and iterate on web copy for pages and forms being optimised, ensuring messaging is clear, motivating, and on-brand. Ensure all website updates meet Greenpeace's UX, accessibility, and brand standards. Supporter Journey & Experience Support Regional Journey Coordinator in mapping and documenting end-to-end supporter journeys across cyberactivist, volunteer, and donor pathways Benchmark Greenpeace's supporter journeys against nonprofit sector best practices and regional standards. Assist in planning, setting up, and analysing A/B and multivariate tests across emails, landing pages, forms, and social media Work Experience and Requirements: Education & Knowledge Currently pursuing or recently completed studies in Marketing, Communications, or related fields. Foundational knowledge of digital marketing principles, email marketing, or content strategy. Familiarity with tools like HubSpot, Mixpanel, Wordpress, Figma, or similar is an advantage. Strong skills in written and spoken English. Research & Communication Skills Strong written communication skills; able to draft clear, engaging copy for web and digital audiences. Comfortable blending quantitative data with qualitative insights to understand and improve supporter behaviour. Attentive to detail and experience quality across all digital touchpoints. Teamwork & Initiative Empathetic and human-centred: genuinely curious about what motivates people to act and how to reduce barriers. Collaborative and proactive; comfortable working across regional and country teams. Committed to Greenpeace's mission and passionate about creating supporter experiences that inspire lasting environmental action. Field of study: Degree in Marketing, Communications, or related fields. Place of work: Menara Sentral Vista, Brickfileds Kuala Lumpur Schedule of Work: The Intern is expected to be contactable at all times during normal hours of work, specifically between 9.00am to 5.00pm, Mondays to Fridays. Deadline of application: 24 May 2026