National Account Management Specialist - IME

Position Overview Dane Street is seeking a National Account Management Specialist to support and manage relationships with key national clients, including large TPAs and insurance carriers. This relationship-focused role is responsible for ensuring client satisfaction, operational alignment, and long-term retention. The ideal candidate will serve as the primary point of contact for assigned accounts, driving consistent communication, resolving issues, and ensuring the delivery of a high-quality, seamless IME experience. Key Responsibilities Account Management & Client Relationships Serve as the primary day-to-day contact for assigned national accounts Build and maintain strong relationships with claims leadership, program managers, and key operational stakeholders Develop a deep understanding of each client’s workflows, expectations, and program requirements Sales & Revenue Growth Drive referral and revenue growth within designated national accounts Identify and execute upsell and cross-sell opportunities Partner with Sales Directors and Managing Directors to align on account strategy Support new client rollouts and participate in client meetings, events, and industry conferences Collaborate with Operations, Sales Support, Marketing, and Physician Recruitment teams to ensure successful onboarding and expansion Stay informed on market trends, competitor activity, and industry developments Client Stewardship & Engagement Lead and support stewardship meetings, quarterly business reviews (QBRs), and performance check-ins Prepare and present service metrics, utilization trends, and improvement opportunities Ensure clients remain informed, engaged, and confident in service delivery Issue Resolution & Escalation Management Act as the primary contact for client concerns, service issues, and escalations Partner with internal teams to investigate and resolve issues in a timely manner Communicate updates clearly and proactively to clients Identify risks early and implement solutions to prevent recurrence Operational Alignment & Program Management Ensure client-specific requirements are clearly communicated and executed internally Collaborate with operations, scheduling, and QA teams to maintain service consistency, turnaround times, and quality Support onboarding and implementation of new programs and accounts Performance Monitoring & Continuous Improvement Track and analyze key metrics, including turnaround times, report quality, and client satisfaction Identify trends and recommend process improvements Partner internally to enhance overall service delivery Internal Collaboration Work closely with National Sales Managers, Managing Sales Directors, Sales Directors, and Operations teams Support the rollout and ongoing management of national programs Provide feedback on client needs, service gaps, and market insights