National Account Service Manager

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

Summary

Experienced National Account Service Manager, to work closely with key national accounts, spotting early trends and ensuring timely resolution of technical issues. In this role, you will provide customer training on product functions, capabilities, maintenance, and repair requirements. You will also manage the goodwill process to maintain customer satisfaction while driving improvements in company performance metrics.

• Position Type: Remote / Field-Based (Remote/Home office with extensive regional and national travel).
• Field Scope & Travel: Up to 60% domestic travel annually. The role balances home-office administrative oversight with active on-site client engagement across approximately 10 national accounts with locations in all 50 states. Candidates must reside within driving distance of a major commercial airport.

Responsibilities

• Serve as the primary technical liaison for strategic accounts, ensuring seamless communication and support.
• Maintain regular engagement with senior leadership at customer accounts to address service needs and build strong relationships.
• Analyze service performance data to identify trends and implement improvement opportunities.
• Drive customer satisfaction through expert technical guidance and proactive problem-solving.
• Collaborate closely with engineering, manufacturing, and quality teams to develop effective resolutions for complex issues.

Minimum Requirements

• High School Diploma or GED.
• Valid driver’s license with a safe driving record to support frequent travel to regional dealer locations via company vehicle.
• 3+ years of experience managing an end user technical relationship.
• 2+ years of experience with electrical, mechanical, or refrigeration systems.
• Must have a quiet remote space to work from with high-speed internet access.
• Willing and able to travel up to 60% via company vehicle and air travel across the United States.
• Must have a private, distraction-free remote office setup with secure, high-speed broadband internet suitable for video conferencing and client communications.
• Able and willing to work during business hours of 8:00 AM – 6:00 PM Eastern Time (ET), Monday through Friday, to support national accounts across all U.S. time zones.

Preferred Qualifications

• Bachelor’s degree
• Broad knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization.
• EPA 608 Certification.
• Previous experience working in transportation or automotive or HVAC industries.
• Proficient in Microsoft Office Applications.
• Knowledge of or experience with Carrier Transicold products.

Pay Range

Other Compensation

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Job Applicant's Privacy Notice

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Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.