National Accounts Implementation Manager

SafeStreets USA is dedicated to creating safer, stronger communities across the country. We’re looking for passionate, collaborative, and detail-oriented professionals to join our 1,000-member team. At SafeStreets USA, you’ll work in a supportive environment where innovation, integrity, and community impact are at the heart of everything we do.

Job Summary

The Implementation Manager, National Accounts manages national account installation projects end to end, from contract signature through completion, ensuring every job is scoped, scheduled, and delivered on time and to spec. This role is the connective tissue between Sales, Design & Engineering, and Field Ops, coordinating the mandatory pre-install Kickoff Call and keeping cross-functional teams aligned on timelines, equipment, and site requirements. The Implementation Manager tracks install volume and SLA performance across a growing book of national accounts, proactively surfacing at-risk projects and driving process improvements that let the team scale without adding rework. This role reports to the Sr. Manager, Sales & Install Ops and is a key contributor to SafeStreets’ ability to deliver a consistent, high-quality install experience as National Accounts continues to grow.

Essential Functions and Responsibilities

The essential functions listed below are representative of the duties required to successfully perform this role. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.

• Serve as the primary implementation lead for assigned national account installation and fulfillment projects, owning the plan from contract signature through final completion and customer sign-off.

• Coordinate and lead the mandatory pre-install Kickoff Call for each project, aligning the National Account Manager, Design & Engineering, and Field Ops on scope, equipment, and timeline before Day of Install.

• Build and maintain project schedules and installation timelines across multiple concurrent accounts, proactively identifying and resolving scheduling conflicts, permitting delays, or equipment gaps.

• Act as the primary point of contact for subcontractors, field technicians, and internal stakeholders throughout the install lifecycle, escalating issues through the established chain of command when needed.

• Track and report on install volume, SLA performance, and project milestones to leadership, flagging at-risk projects early and recommending corrective action.

• Partner with Design & Engineering and Field Ops to continuously improve the install and fulfillment process, documenting standard operating procedures and identifying opportunities to automate manual workflows.

• Maintain accurate, up-to-date project records in the company’s CRM/project tracking systems, ensuring data integrity for payroll, commissions, and customer reporting.
  
  

Competencies & KPI’s

• Project management & organization — manages multiple concurrent, time-sensitive projects without losing sight of detail

• Cross-functional communication — builds trust and alignment with Sales, Design & Engineering, Field Ops, and subcontractor partners

• Problem solving & process improvement — identifies root causes of delays or rework and drives practical, lasting fixes

• On-time install completion rate

• SLA adherence across assigned national accounts

• Number of installation projects actively managed per month

• Customer escalation/rework rate on managed projects

Skills, Physical Demands & Work Environment

• Must be able to lift up to 25 lbs. and sit or stand for periods throughout the work day.

• Work is performed a remote, home-office setting

• Up to 15% of travel required

Licenses, Certifications, & Educational Requirements

• All SafeStreets employees must be 18 years of age or older.

• All SafeStreets must pass criminal background check.

• Bachelor’s degree in Business, Construction Management, Supply Chain, or a related field preferred; an equivalent combination of education and experience will be considered.

• 3+ years of project management, installation operations, or fulfillment/field coordination experience, ideally within a fast-growing, multi-location service business.

• PMP, CAPM, or an equivalent project management certification preferred but not required; valid driver’s license required for occasional site visits.

• Experience managing national or multi-site account installations; familiarity with CRM/project tracking tools; experience coordinating cross-functional teams spanning sales, design, and field operations.
  

Compensation

SafeStreets compensation may include base pay and, for eligible roles, variable compensation or bonuses. Variable and bonus compensation is not guaranteed and is governed by applicable plan terms. All compensation is paid in compliance with federal, state, and local wage laws, including applicable minimum wage and overtime requirements. Variable pay, if applicable, is defined in a separate compensation plan. 

Employment is contingent upon successful completion of a background check and any additional security clearances or licenses required for the role, including applicable state licensing requirements.

SafeStreets is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected classification under applicable law.

Employment with SafeStreets is at-will, meaning that either the employee or SafeStreets may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.