National Field and Distributor Administration Coordinator

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role

This role provides essential administrative and operational support to the National Field and Distributor Team across Australia, Working closely with the Field and Distributor manager and ANZ asset manager, you will coordinate day to day administration, Tool of Trade (TOT) asset movement, distributor and customer enquiries and invoice processing. The role plays an important part in ensuring our field and distributor team operate efficiently, with accurate systems, timely communication, and effective coordination across the business. This role is a hybrid working role based across Sydney CBD and Minto NSW.

What you'll be responsible for

• Provide day to day administrative support to eh National Field and distributor team, assisting with operational activities, reporting customer enquiries and team coordination.

• Coordinate TOT vehicle administration, including vehicle movements, handovers, maintenance coordination, invoice processing and communication with fleet provider.

• Support ANZ asset movement management, working closely with ANZ asset manager to coordinate asset transfer, movements, tracking, and accurate records.

• Maintain accurate records across internal systems, including BIG X, GPSI and Kingloc ensuring customer, distributor, vehicles and asset information is up to date.

• Manage new customer lead and enquiries, directing them promptly to the appropriate sales reps or distributor.

• Provide administrative support to the distributor network, including customer and vendor updates, documentation, enquires and operational coordination.

• Process expenses and invoices through DCIW, including contractor, utility and driver training costs, and coordinate customer invoice and payments.

• Set up vendors through IC NOW and distribute fortnightly statements.

• Support Field team with administrative activities, including sending orders and maintain accurate customer information.

• Work Collaboratively with the internal teams and external partners to resolve administrative and operational issues in a timely manner.

We're looking for someone who

• Has experience in administration, sales support, fleet coordination or operational support (min 2 years), ideally working across multiple teams and stakeholders in a fast-paced environment.
• Brings strong skills in:

• • Microsoft Office Suite (Excel, Word and PowerPoint)

• • excellent attention to detail, communication, organization and problem solving capabilities.

• • Confidently manage competing priorities, maintain accurate records

• • Building effective working relationships with internal teams, distributor and external partners.

• Thinks end-to-end and takes ownerships for results

• Is comfortable working in a fast-moving, evolving organisation

• Values collaboration, clarity and low-ego ways of working

What you'll get

Alongside meaningful work and strong development, we offer a reward package that typically includes

• Market-competitive pay and performance related rewards

• Flexible ways of working

• Support for health, wellbeing and life outside of work

• Time off to rest and recharge

• Ongoing learning and development opportunities

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

• Roles with real accountability and visible impact

• Free to move fast, experiment and challenge how things are done

• Continuous learning and development as the business grows

• Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.