Navigator

DeepSeas owns cyber risk for its clients: autonomously, continuously, and with proof. The company brings securitytechnology, threat intelligence, and expert practitioners together to deliver coordinated cyber defense, helpingorganizations strengthen protection while reducing the work required of their internal teams.

Combining agentic AI with human judgment, DeepSeas automates threat analysis and response within client-define boundaries, continuously improves defenses through threat hunting and detection engineering, and provides visibility into investigations, actions taken, and service performance. Its technology-agnostic approach works with the security investments clients already have.

DeepSeas connects 24/7 managed detection and response with offensive security, vulnerability management, governance, risk and compliance, CISO advisory, and incident response. With 30 years of experience in cyber defense, DeepSeas is trusted by nearly 1,000 clients around the world, including Fortune 100 enterprises and mid-market organizations. Its team of more than 250 cybersecurity professionals serves clients across 30+ countries.

Frost & Sullivan recognized DeepSeas as an Innovation Index standout in its 2025 Frost Radar™ for ManagedDetection and Response and awarded the company its 2024 Competitive Strategy Leadership Award in the global MDR market.

Defend Like You Know What’s Coming™

Learn more at deepseas.com.

As we continue to evolve and strengthen our client experience, we're excited to introduce The Navigators, a new team designed to guide our clients through every stage of their DeepSeas journey.

We're looking for passionate, proactive, and relationship-driven individuals who are ready to take the next step in their careers and make a meaningful impact across our organization.

As a Navigator, you'll serve as the client's compass, helping guide clients through their journey with DeepSeas, from initial engagement through ongoing partnership and renewal. Navigators play a critical role in strengthening client relationships, understanding client needs, and connecting clients with the right people, expertise, and resources across our organization. You'll act as a trusted advocate, ensuring client requests are appropriately prioritized, routed to the responsible teams, and followed through to resolution.

This role goes beyond traditional customer service. Navigators serve as strategic relationship partners who anticipate needs, identify opportunities to add value, and help create a seamless, proactive client experience.You'll collaborate with teams across DeepSeas, including Sales, Security Operations (SOC), Professional Services, IT, Finance, and other departments, to ensure our clients receive the full value of our expertise and services.

• Build and maintain strong, trusted relationships with assigned clients and partners.
• Serve as a primary point of contact, ensuring clients feel supported, informed, and valued throughout their journey.
• Monitor client satisfaction, relationship health, and potential retention risks.
• Proactively identify client needs and opportunities to improve their overall experience.
• Advocate for clients internally and coordinate with the appropriate teams to address concerns and resolve challenges.

• Connect clients with subject matter experts, consultants, vCISOs, and other resources based on their needs.
• Collaborate with Sales, SOC, Professional Services, Finance, IT, and other teams to deliver coordinated client experiences.
• Facilitate client conversations, expert introductions, and strategic discussions.
• Coordinate client requests, escalations, and follow-ups while maintaining clear communication.
• Ensure requests are appropriately documented, assigned, tracked, and resolved through established workflows.

• Support quarterly business reviews, annual program reviews, and other strategic client engagements.
• Partner with Account Executives and internal stakeholders to support renewal discussions and identify client growth opportunities.
• Gather relevant project updates and communicate progress to clients.
• Recognize opportunities to introduce additional DeepSeas services, expertise, and resources that align with client needs.
• Help strengthen client retention by building meaningful relationships and delivering consistent value.

• Anticipate client questions and needs before they become challenges.
• Share relevant cybersecurity insights, industry updates, webinars, and educational opportunities.
• Identify recurring client concerns and collaborate with internal teams to improve processes and service delivery.
• Help create a more connected, responsive, and personalized experience for every client.
• Contribute ideas that enhance the overall DeepSeas client journey.

• Support the development and continuous improvement of The Navigators program.
• Maintain accurate client records, requests, and engagement documentation.
• Leverage CRM, ticketing systems, and AI-assisted tools to streamline workflows and improve client support.
• Identify opportunities to strengthen communication, collaboration, and operational efficiency.
• Help build scalable processes that support long-term client success and organizational growth.
  
  

• 3+ years of experience in customer success, account management, client services, or a similar client-facing role.
• Working knowledge of cybersecurity and managed services, including MDR and professional services such as Governance, Risk, and Compliance (GRC).
• Strong written and verbal communication skills, with the ability to engage effectively with clients, internal teams, and leadership.
• Demonstrated ability to build relationships, manage competing priorities, and drive results across multiple teams.
• A proactive, solutions-oriented mindset with strong organizational and problem-solving abilities.
• Experience managing client requests, service-level commitments, escalations, and follow-through.
• Comfort using CRM platforms, ticketing systems, and technology-driven workflows.
• Ability to recognize client needs, identify opportunities for added value, and collaborate with account teams.
  
  

• Previous experience in cybersecurity, managed security services, or technology consulting.
• Familiarity with Managed Detection and Response (MDR), cybersecurity operations, or professional security services.
• Exposure to account renewals, quoting, contract coordination, or account growth initiatives.
• Knowledge of compliance frameworks such as PCI DSS, HIPAA, NIST CSF, ISO 27001, or SOC 2.
• Interest in expanding your career into strategic account management, relationship management, or sales.

Information Security Responsibility

Information security is everyone's responsibility. This includes:

• Understanding and following DeepSeas's information security policies and procedures.
• Remaining vigilant and reporting any suspicious activity or possible weaknesses in DeepSeas's information security.
• Actively participating in DeepSeas's efforts to maintain and improve information security.

Why DeepSeas?

• Join a strong, profitable industry leader in one of the highest-growth industries around.DeepSeas
• Make a direct impact on both our clients' security programs and our company culture — your opinions matter and are heard.
• A collaborative culture that respects and appreciates you for your unique skills.
• A tight-knit team that supports you in doing your best work while enjoying your work life.
• Hands-on exposure to B2B marketing in the fast-moving cybersecurity industry.
• Variety of projects — you won't get bored.
• Flexible work schedule and casual work environment.
• Competitive benefits package including full healthcare, dental, vision, PTO, Sick Leave, Personal Choice Holidays, Life/Accident Insurance, 401(k) with company matching, and Company Bonus.