NDIS Virtual Assistant

NDIS Virtual Assistant

Employment Type: Part-Time to Full-Time
Location: Remote / Work From Home
Hours: Starting with limited part-time hours, with the opportunity to increase hours as the caseload grows
Experience: NDIS / Allied Health experience preferred

About the Role

We are looking for an experienced NDIS-focused Virtual Assistant to support a growing Australian allied-health practice.

The ideal candidate will have hands-on experience working with NDIS participants and allied-health providers, with a strong understanding of NDIS administration, participant communication, documentation, and appointment management.

This role will initially start on a part-time basis, with the potential to increase working hours as the practice and participant caseload grow.

Key Responsibilities

• Assist with NDIS participant onboarding and intake
• Manage and follow up on referrals
• Prepare and manage service agreements and participant documentation
• Schedule and coordinate participant appointments
• Manage Cliniko bookings, participant records, and administrative tasks
• Assist with invoicing and payment follow-ups
• Communicate professionally with:
  • NDIS participants
  • Support Coordinators
  • Plan Managers
  • Allied-health professionals and other stakeholders
• Maintain accurate and up-to-date NDIS records and documentation
• Organise and manage confidential participant files
• Assist with compliance requirements and audit preparation
• Follow established privacy, confidentiality, and cybersecurity procedures
• Provide general administrative support to the allied-health practice

Requirements

• Proven experience as an NDIS Virtual Assistant, Allied Health VA, NDIS Administrator, or similar role
• Strong understanding of the Australian NDIS system and processes
• Experience working with Cliniko is highly preferred
• Experience with participant onboarding, referrals, service agreements, scheduling, invoicing, or NDIS administration
• Excellent written and verbal English communication skills
• Strong attention to detail and organisational skills
• Ability to handle sensitive and confidential information professionally
• Understanding of privacy, data protection, and Australian health information requirements
• Reliable internet connection and a suitable work-from-home setup
• Ability to work independently and meet deadlines
• Willingness to start on limited part-time hours, with potential for increased hours as the caseload grows

Benefits:

• Permanent Work from home | Morning shift schedule
• Great team of smart people, in a friendly and open culture
• Real responsibilities and challenges in a fast-evolving company
• 7-14 days annual leave credits