Neighbourhood Response Officer

Salary: £35,809 to £41,593 per annum

Location: Kings Court Stevenage

Hours: 36 hours per week

Contract Type: Permanent

We’re seeking confident, customer focused Neighbourhood Response Officer to support the effective management of properties across the East region.

You’ll assist centrally based teams by completing customer visits, viewing and sign-up appointments, and identifying and investigating tenancy breaches and reports of anti-social behaviour.

Working collaboratively with other teams, external agencies and residents, you’ll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We’ll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events.

You'll take ownership to ensure that the estates you manage are clean and tidy and free from health and safety risks by reporting fly tipping and monitoring the grounds maintenance. You’ll be required to regularly travel across local regions to meet our residents, depending on the requirements of the business.

If this sounds like an opportunity for you then take a look at the full role profile for more information here

Salaries are just the starting point. Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here

Closing Date: Thursday 22nd October 2026 at midnight

Applicants must have the ability to travel across the region, covering a large geographical and remote patch.

This is a hybrid role with a base location at our office in Stevenage. Candidates will be expected to work from the office, as well as travel across the local region as and when required.

PLEASE NOTE: Clarion Housing Group is currently undertaking changes to its regional operating model. As a result, whilst this role is being recruited within the East Region and the advertised patch, the successful candidate should be aware that regional boundaries, patch allocations and reporting arrangements may change in the future. It is anticipated that, as part of these changes, this role is likely to transfer into the North, Central and West Region, although this is subject to organisational consultation and approval processes. The geographical area of responsibility may also be adjusted to align with the new operating model.

This post is subject to Basic Criminal Record Check Clearance.

At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. 

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Act now – apply today! This vacancy may close early without notice.  

About Us

About Clarion Housing Group

Clarion Housing Group is the country’s largest social landlord with more than 350,000 people nationwide calling a Clarion home their own.

Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country.

We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities.

Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online.

Web: www.clarionhg.com

LinkedIn: www.linkedin.com

To find out more about working for Clarion, please click here.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.