NetSuite Customer Support Specialist

NetSuite Customer Support Specialist Work Arrangement / Work Shift: Remote / Mountain Standard Time (MST) Role Overview: As part of the Customer Support team, you will serve as the primary support resource for our clients, developing deep expertise in our products and resolving a wide range of functional and technical issues. You will take full ownership of incoming cases—performing analysis, troubleshooting, and delivering solutions—while collaborating with senior specialists on the most complex matters. This role offers the opportunity to build proficiency in NetSuite and our applications and play a critical role in client success What You’ll Be Doing: Act as the first point of contact for client inquiries and provide high-quality support across email, phone, and chat. Diagnose, troubleshoot, and resolve most customer issues independently across multiple product areas. Perform detailed analysis of client-reported problems, using product knowledge, documentation, and internal tools to identify root causes. Escalate only the most complex or system-level issues to senior support teams, with clear documentation of findings. Maintain accurate and complete ticket records, ensuring clients stay informed throughout the resolution process. Stay current on new features and enhancements to deliver knowledgeable, up-to-date support. Participate in ongoing training and contribute feedback to improve support processes and knowledge resources. What You’ll Need: Bachelor’s degree in Accounting or Finance required 3–5 years of hands-on NetSuite experience required, including functional troubleshooting and administration Strong written and verbal communication skills with the ability to explain technical concepts clearly. Proven problem-solving ability and technical curiosity Customer-service mindset with professionalism, empathy, and attention to detail Ability to manage multiple cases, prioritize effectively, and work collaboratively within the team About Atticus: Atticus Advisory Solutions Inc. is a specialized remote staffing and IT offshoring firm based in the Philippines, providing vetted, high-quality Filipino talent to global tech startups, SMEs, and consulting firms, focusing heavily on niche areas like ERP (NetSuite), Accounting and Finance and IT, offering integrated recruiting, upskilling, and HR support to ensure high retention and reliable offshore teams. Atticus provides a comprehensive solution for international companies to build dedicated, outsourced teams and efficiently scale their technical and administrative capabilities by leveraging skilled Filipino talent, managed with a focus on quality and long-term retention. We ensure the teams perform like extensions of the client’s own operations. Who We Are: We are a customer-focused organization that puts people at the heart of everything we do. We believe great outcomes come from strong collaboration , where ideas are openly shared and teamwork is valued. Our team members are proactive and confident —they take ownership, speak up, and are not afraid to ask questions. We encourage curiosity and continuous improvement, empowering everyone to challenge the status quo and find better ways of working. We foster a growth mindset , where learning is continuous, feedback is welcomed, and mistakes are seen as opportunities to grow. Here, you are supported to develop your skills, improve processes, and make a meaningful impact. Why Join Us: At Atticus Advisory Solutions Inc, we value our employees and provide a positive and collaborative work environment. We offer competitive compensation, benefits, annual leaves, health and medical insurances. Our culture offers flexible working arrangement and opportunities for growth and development. Locations Philippines Remote status Fully Remote