Network installation & Systems support engineer

Our client is a leading technology provider delivering advanced digital solutions to customers in hospitality, travel, healthcare and other service industries. Their platforms combine content, connectivity and commerce, and run across a wide range of screens and devices.

With offices across several regions and a worldwide partner network, the company serves customers around the globe through one centralized, fully integrated platform. We are now looking for a Network & Systems Support Engineer to join their Athens-based team.

The Role

This hybrid role sits at the heart of how the company delivers a reliable guest experience. You will install, configure and integrate guest-facing technologies for customers in hospitality, cruise ships, healthcare and senior living, and provide 2nd and 3rd level remote support to a customer base spread across the globe.

You will own customer issues end to end through a unified web ticketing platform, working closely with Product Development, Presales and Content teams. Your technical findings and documentation will directly shape how products are deployed and improved.

This is a strong opportunity for an engineer who enjoys solving real-world network and systems problems, and who wants to grow into cloud technologies, next-generation networks, virtualization and automation.

Key Responsibilities

• Install, configure and integrate guest-facing technologies and products across hospitality, cruise ship, healthcare and senior living environments
• Deliver end-to-end 2nd and 3rd level remote technical support to customers worldwide, in line with company policies and procedures
• Manage customer complaints and inquiries from first contact to resolution through the unified web ticketing platform
• Troubleshoot and resolve complex IP network, Windows Server and virtualization issues
• Collaborate with Product Development, Presales and Content teams to resolve issues and support deployments
• Prepare and maintain technical documentation and reports
• Travel to customer sites in Greece and Europe (up to 20% per year) for short-duration projects
• Develop new skills in cloud technologies, next-generation networks, virtual machines and automation solutions to improve service delivery

What You'll Bring

• BSc or Diploma in Engineering, Computer Science or equivalent
• Equivalent experience (minimum 3 years)
• Technical knowledge of IP network infrastructure and technologies (Cisco or Aruba)
• Networking certification from Cisco (CCNA/CCNP) or equivalent proven hands-on experience
• Good knowledge of Microsoft Windows Server (2019 and newer)
• Knowledge of, or hands-on experience with, hypervisor architecture
• Very good analytical and troubleshooting skills, with strong attention to detail
• Excellent English, verbal and written
• Strong team spirit and good communication skills
• Willingness to travel in Greece and Europe up to 20% per year
• Driving license

Nice to Have

• Experience with cloud technologies and next-generation networks
• Hands-on experience with virtual machines and automation solutions
• Experience with IPTV, VOD or digital signage platforms
• Experience with web-based ticketing and customer support platforms

What's in It for You

€1700 – €2000 Gross / Month, depending on experience, within a hybrid working model (3-2) that balances collaboration in Athens with flexibility. Working in 2 rotating shifts, with traveling outside Athens (Greece and Europe) 20% per year, and additional remote stand by. Private insurance, voucher cards and performance (installation) bonus/yearly included.

This is a chance to work on an integrated IPTV, mobile and digital signage platform used by luxury hotels, cruise lines and healthcare providers around the world. You will be exposed to a wide range of networks, systems and customer environments, with real ownership of the issues you solve.

Working alongside a collaborative, international team, you will have the space and support to master new technologies such as cloud, automation and next-generation networks, and to build a career in a global, growing company.