Network Operations Lead
- Salary
- £52K–£55K
- Hiring from
- United Kingdom
- Work type
- Hybrid
- Posted
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About The Role
We are actively building diverse teams and welcome applications from everyone.
Role: Network Operations Lead
Location: Manchester (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: £52-55k depending on experience, plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
This will include:
- Working with the wider ITOC Management Team to ensure all team processes are agreed and documented
- Ensuring that the team are working to agreed processes and procedures
- Ensuring any relevant SLAs are in place and measured
- Ongoing measurement of the performance of the team against both SLAs and core objectives
- Ensuring that the team have access to all relevant tools/training to carry out their role
- Being responsible for cross training to ensure resilience within the team
- Be responsible for any escalations and issue resolution and bring in technical resource as required.
· Be available to assist in the escalation process from your team members
· Provide support to the Operations team for any complex requirements
· Where relevant providing aligned resource to support specific key escalations from a technology perspective
· Assistance with pipeline management as required
· Reporting as requested to SLT on performance, reporting, open and closed tickets and success rate
· Identify training requirements and organise appropriately with SLT and within budgetary constraints
· Conduct one to ones and team management reviews
· Ensure department complies with all company policies and procedures
· Be responsible for delivering excellent standards in customer service
· Maintenance of existing deployed designs and delegation of responsibilities for updating and keeping current
- A level of networking vendor certification is required, preferably CCNP or relevant experience
- Previous role must include a level of NOC Team lead responsibilities
- Team lead role in a busy Network Operation Centre Environment
- Proven experience in industry and sound technology background 5 years
- Detailed knowledge of IT industry
- Understanding of the process of managing and working in a complex support role
- Good analytical skills
- Cisco Catalyst Centre, ISE and Cisco SD-WAN Manager exposure is required
- Experience or a view on current automation trends and deployment methods
- Experience or a view on AI trending for fault diagnosis and enhanced, quicker fault resolution
- **please note, you will need the following security clearances for this role: Home Office Clearance, NPPV, SC
About Us
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Skills
General Companies - SCC, Services - Transformation, Certifications - CCNP, Services - Networking, Platforms - CISCO
