Network Operations Manager

The Role: The Manager, Network Operations leads the operational core of the network organization, reporting to the Head of Network. The role covers two areas: the network business functions that keep the organization accountable and running, and the daily network operations that keep the environment healthy. The manager works directly with the Head of Network on budget and forecasting and leads a distributed team across Canada, the US, and India. Responsibilities: Network Business Functions Lifecycle management across network assets and services Financial forecasting and budget ownership Invoice approvals Purchasing for Operations and on behalf of the Cloud, Access & Edge, and DC/Campus/Colo teams CMDB integration and compliance Circuit management Network Operations This manager runs the team that is responsible for: Triage daily alarms across the environment: fix or escalate Run the daily morning huddle to review all open alarms Administer the network intelligence and monitoring systems: Kentik, LogicMonitor, NodePing, and Forward Networks Administer the out-of-band management network Sit in on all major changes to facilitate and log activity Track and log all outages During outages, use the intelligence tools to provide engineers the data needed to speed recovery Establish a follow-the-sun model that delivers a daily report ready for hand-off at the morning huddle and extends triage coverage across more of the day Team Management: Leads a distributed team across Canada, the US, and India, including internal network operations staff, contracted engineers, and contracted remote-hands function. What We are looking for: Requirements: Successful history of lifecycle management, budget, and forecasting Experience with 24/7 critical network operations, monitoring, and incident response Proven staff management experience with a distributed team About Mobility Global Mobility Global is a leading provider of automotive market intelligence, forecasting, and strategic insights. We help OEMs, suppliers, financial institutions, and government agencies worldwide navigate the rapidly evolving mobility landscape. By transforming complex automotive data into actionable intelligence, we enable our clients to make informed decisions on vehicle demand, electrification trends, supply chain resilience, and market opportunities across global regions. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! It is the policy of Mobility to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Mobility will provide reasonable accommodations for qualified individuals with disabilities.