Network Service Delivery Specialist

Global Market Leader

Duration: 12-Month Contract- Extendable

Location: Hamburg (40% Remote working)

No relocation candidates accepted due to the

Overview

Linnk is seeking a Network Service Delivery Specialist with strong Data Centre LAN knowledge to coordinate network operations, suppliers and internal stakeholders within a large international organisation.

The role focuses on operational coordination and ITIL Incident, Change and Problem Management, with limited hands-on engineering. You will work closely with architects, product managers, outsourced operations providers, hosting teams and end users to maintain reliable network services.

Key Responsibilities

• Coordinate network incidents, service requests and changes through ServiceNow.
• Ensure requests reach the correct teams, establish ownership and follow actions through to completion.
• Work with technical teams and suppliers to resolve connectivity, cabling and operational issues.
• Review network changes, including scope, impact, risks, implementation steps and rollback plans.
• Represent network changes at Change Advisory Board meetings.
• Monitor service performance, recurring incidents and resolution times to identify improvements.
• Maintain operational documentation and provide clear stakeholder updates.

Essential Skills & Experience

• Strong technical understanding of Data Centre LAN networks, including architectures, connectivity and operational principles.
• Ability to quickly understand responsibilities across internal technical teams, external suppliers and business users, coordinating the right people to progress activities.
• Good practical knowledge of ITIL Incident, Change and Problem Management.
• Strong communication, organisation and attention to detail.

Desirable Technical Experience

• Familiarity with Cisco Nexus, Cisco Catalyst and F5 technologies.
• Experience using ServiceNow for operational requests, incidents or changes.
• Understanding of VMware networking and its connectivity requirements.
• Jira, Confluence, NetBox and IP Fabric experience would be beneficial.

Ideal Background

A technically strong network operations or service delivery professional, or a network engineer who has moved into operational coordination. The role requires enough technical knowledge to assess issues and coordinate resolution, with limited configuration work and no direct VMware administration.