Network Support Specialist (Remote - LATAM)

Vivant is on a mission to eliminate business downtime, with 100% uptime for SMBs. We're hiring people with recent hands-on networking skills who can answer inbound support calls, fix the issue on the call when they can, and escalate with clear notes when they can't. You don't need to be a VoIP expert on day one.

What you'll do

• Answer inbound client calls about internet, Wi-Fi, network or phone issues
• Troubleshoot routers, switches, firewalls, VLANs, DHCP/DNS, Wi-Fi, ISP circuits and basic VoIP/SIP on the call
• Run pings, traceroutes, DNS/DHCP checks and packet-loss tests
• Prioritize outages and keep the customer updated
• Document every step in the ticket and escalate with clear notes
• Follow SOPs and help keep knowledge base articles current

Must-haves

• Hands-on work in the last 2 years with at least two of: routers, switches, firewalls, VLANs, DHCP/DNS, Wi-Fi, ISP circuits, basic VoIP/SIP
• Has answered inbound support calls and resolved or escalated with written notes
• Meets the posting's location and shift requirements
• Fluent English, with the resume in English

Nice-to-haves

• Network+, CCNA or VoIP certs
• SIP/PBX/softphone work
• MOS, jitter and latency know-how
• MSP, ISP or telecom background
• Poly, Grandstream, UniFi or Cradlepoint
• Ticketing systems
• 2+ years in support

Why Vivant?

- Growth: Competitive salary + bonuses. We hire for impact and promote leaders.
- Culture: We value Reliability, Product Knowledge, and Autonomy.
- Impact: Help us eliminate the frustrations of internet and phone outages for good.

Schedule:

- Work hours aligned with the U.S. Central time zone between 8am - 5pm M-F

Compensation:

- Monthly Base Salary: $1,500 – $2,500 USD.
- Determining Factors: Final offer depends on technical expertise, years of relevant experience, and specific skills.
- Note: This range covers base pay only; all other benefits will be discussed during the offer stage.

Join Vivant and level up your career!