Network Vendor Manager

About the Role SafeRide Health is seeking a strategic and relationship-driven Network Vendor Manager (NVM) to lead and optimize our most critical transportation provider partnerships. In this role, you will drive performance, accountability, and growth across our provider network while ensuring alignment with SafeRide’s mission to reduce barriers to care. This is a high-impact role that blends vendor strategy, operational oversight, and people leadership. You will not only manage top-tier transportation providers but also mentor a team of Network Specialists, elevate service delivery standards, and influence how our network evolves to support long-term business goals. Job Responsibilities • Build and manage strategic relationships with transportation providers, aligning their business goals with SafeRide’s performance expectations and growth strategy • Drive provider performance through regular scorecard reviews, SLA monitoring, and continuous feedback loops • Partner with providers to expand geographic coverage while optimizing for quality, cost-effectiveness, and scalability • Collaborate with Complaints & Grievances (C&G) teams to implement corrective action plans and improve provider performance • Monitor vendor activity to ensure adherence to compliance standards, including prevention of fraud, waste, and abuse • Serve as the primary escalation point for ride-related issues, ensuring timely and successful resolution in partnership with internal teams • Lead, coach, and develop a team of Network Specialists, fostering accountability, performance, and professional growth • Partner cross-functionally with internal stakeholders to align network capabilities with business needs and operational strategy • Guide providers in adopting SafeRide’s technology and operational processes to improve efficiency and service delivery Required Qualifications: • Minimum of 2 years of vendor management experience with a proven ability to build and maintain strong external relationships • Demonstrated experience influencing stakeholders and driving performance outcomes through partnership and accountability • Strong communication skills (written and verbal), with the ability to effectively present, influence, and resolve challenges • Experience monitoring and managing performance metrics (e.g., SLAs, scorecards, KPIs) • Ability to think strategically, anticipate challenges, and align actions with broader organizational goals • Experience negotiating with external partners to resolve issues and drive mutually beneficial outcomes • Ability to manage competing priorities in a fast-paced, evolving environment • Willingness to travel up to 25% for provider meetings and relationship management Preferred Qualifications • Bachelor’s degree • Experience in healthcare, health plans, Medicaid/Medicare, or non-emergency medical transportation (NEMT) • Experience working cross-functionally with multiple internal teams (e.g., operations, compliance, customer experience) • Prior people management experience (direct management of employees preferred) • Experience working with provider networks, logistics, or service delivery operations Benefits: We offer a remote-first work environment, competitive compensation, and comprehensive benefits including: Career growth and development opportunities in a mission-driven organization Competitive salary, annual bonus opportunities, and equity options Comprehensive medical, dental, and vision insurance 401(k) with company match Generous PTO, paid company holidays, and paid parental leave About Us: SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to deliver cost-effective, on-demand transportation intelligently, enhancing the patient experience in the process. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com.