NEW Client Engagement Manager – eMobility (SaaS)

Take new clients from signed contract to a live app.

About Deftpower

We make EV charging less annoying. Drivers find a charger, pay with one app or card across Europe, and charge at moments that are easier on the grid.

You won't see our name on that app. You'll see ANWB's, or one of the other brands we power. We like it that way: we'd rather make it work than make it loud.

Three e-mobility experts founded Deftpower, and they still run it. You can walk up to any of them, or to anyone else, with a question. Most people tell us they learn more from their colleagues here than from any course.

We're 120+ people now, with the energy of a team of 30. We'll keep growing, just more deliberately than before.

About the job

The team. The Customer Engagement team takes new clients from signed contract to go-live, and stays their contact after that. You join four client engagement managers, led by Ivar van Asperen. You work most with Sales, Account Management, Operations and our product owners.

Why now. A colleague is moving on to a new role within Deftpower. That's how it often goes here: people grow into new roles. It leaves a seat open in the team that takes every new brand live.

What you do. You own each onboarding from contract to go-live, and stay the client's main contact afterwards. You decide how an onboarding is planned and when a client is ready to go live.

• Plan onboardings with clear milestones, and keep everyone on track

• Guide clients through app configuration and API integrations

• Train client teams on the platform, at go-live and when new features ship

• Turn client feedback into improvements to our product and processes

  After six months. You've taken your first clients live, on time and within scope. You've also improved one part of our onboarding process because that is what we do!
  

  For you

  You get trust from day one. Contracts, roadmaps and numbers are open to you. You make the call, and you own it.

  You learn fast here. AI is part of every team's work, and feedback goes in every direction. Every quarter, we celebrate together at D-Day, the company day we work towards.

  It's not always tidy. We grew fast, and not everything is figured out yet. If that sounds like an opportunity, you'll fit right in.

  • 8% holiday allowance, 25 vacation days and a good pension

  • €2,000 training budget a year and your own choice of laptop

  • 40 hours a week, or 36 if you prefer

  • On average 2 days a week at the office in Arnhem
    

    About you

    • You have 3+ years of experience in SaaS onboarding or customer success, although attitude counts more than years

    • You're comfortable with technical topics, such as APIs and app configuration

    • You keep several projects moving at once

    • Experience in e-mobility is a plus

    • You work in English every day. Dutch or German is nice to have
      

      This is for you if…

      ... you see a gap and plug it, without anyone having to ask.

      ... you say it when you disagree, and then you commit.

      ... change gives you energy. When plans shift, you shift with them.

      ... you share what you know and make your work visible.

      This is not for you if…

      ... you need a fixed plan before you start. Our plans change, and often.

      ... you wait for instructions.

      ... direct feedback feels personal to you.

      ... you want to work fully remote.
      

      Join Deftpower!
      

    • Intro call with People & Culture

    • Meeting with Ivar van Asperen, team lead Customer Engagement

    • Case of about one hour

    • Meeting the team

    • Offer

      You'll also do a short personality test, as a conversation starter. Once we're moving, we move fast.

      Want to plug some gaps with us? We'd love to hear from you.