Newcastle - Associate Director - Public Sector Technology Delivery Lead - BPI

JOB REQUISITION

Newcastle - Associate Director - Public Sector Technology Delivery Lead - BPI

LOCATION

LONDON

ADDITIONAL LOCATIONS

JOB DESCRIPTION

You Belong Here

The Protiviti Career provides opportunity to learn, inspire and advance within a collaborative and inclusive culture. We hire curious individuals for whom learning is a passion. We lean into our mission: We Care. We Collaborate. We Deliver.

At every level, we champion leaders who live our values of integrity, inclusion, innovation and commitment to success. Imagining our work as a journey, we believe integrity guides our way, inclusion moves us forward together, innovation creates new destinations, and our commitment to success empowers us to deliver on our vision to be the most trusted global consulting firm.

The Opportunity and Ideal Candidate

We are seeking an experienced Public Sector Technology Delivery Lead at Associate Director or Director level to establish and lead a high-performing managed services capability based in Newcastle. This is first and foremost a delivery and people leadership role: the successful candidate will mobilise and govern complex technology services, build a new team from the ground up, and create the structures, culture and learning pathways that enable that team to perform at scale.

The ideal candidate will bring a strong track record of leading large, multidisciplinary managed service teams in Public Sector or similarly regulated environments. They will understand how to move a service from mobilisation through stabilisation and into effective operation, with robust governance, service management, workforce planning, performance oversight and continuous improvement.

Just as importantly, they will have practical experience recruiting, building, training and upskilling teams, including graduates, apprentices or other early-career talent. They will be a hands-on, visible leader who can turn a developing workforce into a confident, client-ready delivery organisation.

The successful candidate must have sufficient technology credibility to lead specialists and work effectively with platform partners, particularly UiPath. Deep UiPath expertise is not essential; however, familiarity with intelligent automation and an existing relationship with UiPath would be advantageous.

Where We Need You

This role will sit within our Business Performance Improvement (BPI) Consulting practice and lead a strategic Public Sector managed services capability in Newcastle. The position will work closely with client leaders, delivery teams, technology specialists, Talent Management, recruitment colleagues and external platform partners.

The Newcastle location is central to the role and to the long-term development of a sustainable delivery hub in the North East. Candidates must be able to maintain a regular, visible presence with the local team and attend client sites where required.

What You Can Expect

Managed Services Delivery

• Lead the mobilisation, transition, stabilisation and ongoing delivery of large-scale Public Sector technology managed services.

• Establish clear delivery governance, service management, reporting, risk, issue and escalation arrangements.

• Take accountability for service levels, performance measures, contractual commitments, delivery quality and client outcomes.

• Lead multidisciplinary teams that may include architects, developers, business analysts, support specialists, technical leads and delivery managers.

• Oversee resource planning, capacity, forecasting, utilisation and workforce deployment across multiple workstreams.

• Drive operational excellence, continuous improvement and a consistent approach to delivery assurance.

Building and Developing the Team

• Build and lead a high-performing, Newcastle-based delivery team from the ground up.

• Shape the organisation structure, role profiles, recruitment plans, onboarding approach and team culture required to scale the capability.

• Create structured learning pathways for graduates, apprentices, entry-level hires and early-career professionals.

• Coordinate formal UiPath-led training and translate that learning into practical, supervised client delivery experience.

• Develop complementary learning pathways across automation, low-code, cloud and related technologies as the service evolves.

• Set clear readiness criteria and track each team member from onboarding and training through to deployment.

• Coach delivery managers, technical leads and future leaders, and establish succession plans for a growing organisation.

• Create communities of practice, reusable delivery guidance and knowledge-sharing forums that support consistent standards.

Client and Stakeholder Leadership

• Build trusted relationships with senior Public Sector client stakeholders and act as the senior escalation point for delivery matters.

• Lead service reviews and communicate performance, risks, dependencies and improvement priorities with clarity.

• Work with UiPath and other technology partners to coordinate training, capability development and delivery support.

• Support selected bids, renewals and growth opportunities where senior delivery input is required, while keeping delivery leadership as the primary focus of the role.

Do Your Talents Include the Following?

Essential Experience

• Significant experience leading large-scale technology managed services, complex technology programmes or both.

• Strong Public Sector delivery experience, or closely comparable experience within regulated, security-conscious environments.

• Proven responsibility for service mobilisation, transition, governance, stabilisation and ongoing operational delivery.

• Experience leading large, multidisciplinary teams against formal service levels, performance measures and contractual obligations.

• A demonstrable track record of building a delivery team or capability from the ground up and scaling it successfully.

• Proven experience building and developing delivery teams, including establishing structured onboarding, training and capability-development approaches in partnership with internal learning teams, technology partners or external providers.

• Experience coaching and developing team members at different career stages and creating clear routes to client-ready performance.

• Strong operational and commercial judgement, including budgets, resource plans, workforce forecasting and utilisation.

• Confident senior stakeholder leadership, including governance, service reviews, risk management and complex escalations.

• The ability and commitment to be based in, or work regularly from, Newcastle and the surrounding North East region.

Leadership Style and Personal Qualities

• A visible, hands-on leader who combines strategic thinking with disciplined execution.

• A genuine commitment to coaching, mentoring and creating opportunities for others to grow.

• The ability to create structure and momentum in a new or rapidly scaling delivery environment.

• Clear communication, sound judgement and the confidence to challenge constructively.

• A collaborative approach to working with clients, colleagues, technology partners and wider business functions.

Advantageous Experience

• Direct experience establishing a delivery academy, centre of excellence, regional delivery hub or comparable capability.

• Experience designing formal learning pathways for graduates, apprentices, entry-level hires or early-career professionals.

• Experience integrating structured learning with supervised client delivery, readiness assessment and progression milestones.

• Familiarity with UiPath, intelligent automation or automation operating models.

• An existing relationship with UiPath or experience working with UiPath as a strategic training or delivery partner.

• Broader exposure to Microsoft Power Platform, AWS, low-code, cloud or AI-enabled service delivery.

• Experience managing blended onshore, nearshore or offshore teams.

• Relevant technology or service management certifications.

• Active security clearance or eligibility to obtain it.

Your Educational and Professional Qualifications

Relevant certifications in technology delivery, service management, programme delivery, UiPath, Microsoft or AWS would be advantageous but are not essential where the candidate can demonstrate the required leadership and delivery experience.

Our Workplace and Employment Process

Protiviti practices a hybrid working model, which is a combination of working in person with purpose and working remotely and is primarily dependent upon the needs of our client. The ratio of remote to in-person requirements varies by client, project, team and other business factors. It can sometimes mean more of a full-time presence at our client. This model creates meaningful experiences for our people and our clients while offering a flexible environment.

For this role, regular presence in Newcastle is a core requirement because the successful candidate will build and lead the team based there. Our people also work in Protiviti offices and on client sites, which can include local or UK-wide travel based on project and client commitments.

Remuneration and Benefits

Starting salaries are competitive and are based on a full-time equivalent schedule. Placement in the salary range is dependent upon experience, skills and geographic work location.

Employees are eligible for medical and dental insurance cover, life assurance and a pension scheme, and receive up to 25 days' holiday per calendar year. Employees also have the option to purchase up to 10 additional days of annual leave. each calendar year through deductions from their salary, alongside other benefits available as part of the Robert Half Enterprise.

As part of Protiviti’s employment process, any offer of employment is contingent upon successful completion of a background check.

Protiviti is an Equal Opportunity Employer. We are committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable adjustment in order to search for a job opening or to apply for a position, please contact recruitment@protiviti.co.uk.

Protiviti is not licensed or registered as a public accounting firm and does not issue opinions on financial statements or offer attestation services.

About Us

Protiviti (www.protiviti.com) is a global consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders confidently face the future. Protiviti and our independent and locally owned Member Firms provide clients with consulting and managed solutions in finance, technology, operations, data, analytics, governance, risk and internal audit through our network of more than 85 offices in over 25 countries.

Named to the 2020 Fortune 100 Best Companies to Work For® list, Protiviti has served more than 60 percent of Fortune 1000 and 35 percent of Fortune Global 500 companies. The firm also works with smaller, growing companies, including those looking to go public, as well as with government agencies. Protiviti is a wholly owned subsidiary of Robert Half (NYSE: RHI). Founded in 1948, Robert Half is a member of the S&P 500 index.