[Nightshift - Hybrid] Senior Workforce Scheduling Specialist - Healthcare

Thank you for considering a career at Bon Secours Mercy Health!





Scheduled Weekly Hours:

40



Work Shift:

8pm to 5am (Philippines)



Bon Secours Mercy Health Global Business Services – Manila

Who we are

At Bon Secours Mercy Health Global Business Services – Manila, we believe your best is yet to come. Based in the Philippines, we partner closely with U.S.-based teams and leaders to deliver strategic insights, operational excellence and specialized expertise that advance our Mission. Join us in celebrating the human side of healthcare and be part of a global team dedicated to delivering meaningful impact.

Centralized Scheduling Expert (GBS) – [insert hospital location]

Primary Function/General Purpose of Position

The Centralized Scheduling Expert is responsible for providing subject matter expertise, new associate onboarding support and serves as an escalation point for complex scheduling issues and supports schedule optimization initiatives for designated departments. This role focuses on providing team support and best practices for creating, balancing, and maintaining schedules in advance to ensure appropriate coverage, skill mix, and operational efficiency. The Expert partners closely with internal team members to resolve issues and can serve as a trusted point of contact for department managers to forecast staffing needs, manage self-scheduling, and prepare schedules that minimize last-minute staffing gaps. This role ensures the team is well prepared to deliver timecard accuracy and application of approved pay practices and policies.

Essential Job Functions

• Serves as a subject matter expert for scheduler timekeeper coordinators offering onboarding, development and coaching/mentoring support.

• Acts as an escalation point for complex scheduling, policy, and system-related issues; collaborates with the team, centralized scheduling leadership, and department leadership to resolve escalated concerns and support operational decision-making.

• Develops training and onboarding materials as well as internal documentation for SOPs and workflows.

• Provides an oversight and review of schedules for Resource Optimization Center (ROC) supported departments in the electronic scheduling system in accordance with hospital policies, procedures, and guidelines.

• Provides support and guidance for complex and high-priority scheduling needs.

• Collaborate with department managers to prepare accurate daily, weekly, and shift schedules that reflect forecasted staffing needs.

• Reviews, approves, or denies schedule requests (PTO, changes, preferences in ROC supported areas in alignment with established guidelines and leadership direction. communicating outcomes to leaders as appropriate.

• Balances and publishes schedules at the conclusion of self-scheduling periods to ensure appropriate coverage and efficiency.

• Assigns specialty roles based on unit-specific operational requirements and skill-mix standards.

• Determines vacancy rates by role and department; posts incentive shifts in accordance with ministry policy to proactively address anticipated gaps.

• Maintain department schedules within the electronic staffing system, ensuring accurate daily coverage and open shift needs to recruit additional personnel based on projected census, acuity, and budget considerations.

• Prepare staffing and scheduling reports and distribute them to appropriate leaders as directed.

• Reviews and maintains timecards for accuracy per policy, accounting for required hours per employment status, resolves discrepancies, approves or denies requests, and prepares timecards for manager review prior to pay period close.

• Attend staffing meetings/trainings and participate in continuous improvement efforts.

• Assist with orientation or training on scheduling systems technology when needed. 

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, including cross-training to support functions of complementary roles, subject to reasonable accommodation.

Licensing/Certification

• UKG certification (preferred upon hire, required within 12 months of hire)

Education

• Bachelor’s degree in business, Data Management, or Related Field (required)

Work Experience

• 3+ years experience with staffing, workforce & scheduling software (required)

• Previous experience in a healthcare setting (preferred)





As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance

• One-time Work From Home allowance, connectivity allowance, wellness allowance and role-specific allowances

• Paid vacation and sick leave

• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions

• Flexible working model with hybrid, onsite or virtual arrangements (based on role and business need)

• Mission-driven culture events, community outreach and service opportunities

• Learning and development programs, mentorship and clear career growth pathways

• Modern, collaborative office spaces and regular engagement and culture-building activities

Benefits may vary based on employment terms and role.





Department:





It is our policy to comply with all applicable Philippine labor laws and regulations and to uphold equal employment opportunity in all aspects of recruitment and employment.

All applicants will be considered for employment based on merit, qualifications, and business requirements, without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity or expression, civil status, age, disability, genetic information, nationality, or any other status protected under Philippine law.

We are committed to providing an inclusive workplace free from unlawful discrimination and harassment.

If you are a person with a disability and require reasonable accommodation as part of the application or selection process, please contact the Talent Acquisition Team at mnl.recruitment@bsmhealth.org. We will work with you to provide appropriate assistance in accordance with applicable laws and company policy.

Who we are

At Bon Secours Mercy Health Global Business Services, we believe your best is yet to come. Based in the Philippines, we partner closely with U.S.-based teams and leaders to deliver strategic insights, operational excellence and specialized expertise that advance our Mission. Join us in celebrating the human side of healthcare and be part of a global team dedicated to delivering meaningful impact.