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NNDR Valuation Technical Specialist

BusinesssmartsolutionsFinance
Hiring from
Probably Worldwide
Work type
Remote
Posted
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Job Description

This is a remote position.

Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients’ operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best-in-class business process outsourcing and operational transformation expertise.


Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award-winning service and our entire workforce are encouraged to demonstrate our company values Expert, Accessible, Dependable.


Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.


Offering a comprehensive and market-competitive benefits package you will also be rewarded with access to our benefits programme, Look Inside, which provides easy access to unbeatable discounts for retailers such as Argos, M&S, B&Q, Currys PC World, etc.


We are offering an opportunity to work from home as a Valuation Technical Specialist / Revenues Technician, forming part of our virtual NNDR shared service centre. The role will include a combination of valuations, recovery and housekeeping work; ensuring that the rating list is accurate whilst reviewing and administering high value business rates accounts, handling complex financial queries and supporting our customers to find solutions to difficult issues. You will be expected to manage challenging situations to conclusion, taking full ownership of the outcome and embracing first contact resolution as a standard approach.


The successful candidate will help support a network of staff who are contractually responsible for answering a range of technical queries from ratepayers, agents and solicitors; updating and administering Business Rates accounts across a number of systems (Northgate, Academy, Information@Work & Civica).


Key tasks and responsibilities:

• Undertake all aspects of valuation work, including schedules, billing authority reports and reconciliations;
• Undertake debt chasing and oversee recovery processes;
• Manage various housekeeping reports and exercises for NNDR
• Support\mentor colleagues with their development
• Quality monitoring and training
• Update documentation from a variety of sources to ensure NNDR accounts are accurate
• Timely action of client requests
• Complaints and FOI requests
• To support operational service delivery to clients
• Comply with corporate HR and Health & Safety policies and procedures.




Requirements

Essential Skills and Attributes:

• Ability to demonstrate a sound understanding of business rates legislation and practise;
• Experience of undertaking valuation duties;
• Experience of using Academy/Northgate/Information@Work & Civica systems desirable;
• Educated to GCSE level or equivalent with minimum 5 grades A-C including English and Maths;
• Evidence of delivering a first class service to a diverse range of customers from initial point of contact;
• Experience of gathering, organising and managing information;
• Being responsive, customer-focused and committed to customer care;
• Experience in working in a busy office environment;
• Demonstrate a flexible approach to working patterns to meet business peaks and troughs.


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