SMASH, Who we are?

We are agents for tech professionals across Latin America who help them build careers with companies in the United States.

We believe in long-lasting relationships with our talent. We invest time getting to know them and understanding what they seek as their professional next step.

We aim to find the perfect match. As agents, we pair our talent with our US clients, not only by their technical skills but also by cultural fit. Our core competency is finding the right talent fast.

We purposefully move away from the traditional “outsourcing” relationship. Our clients are looking for professionals who become an integral part of their teams, and so are we.

Our Benefits

• Wellness Coverage

• Remote Work

• Birthday day off

• Recognition and rewards system

• Referrals Program

• Business skill coaching

• English classes for Smashers and relatives

• Learning opportunities

This position is Remote to work with a US Company; you will require Citizenship or a valid work permit from Costa Rica to apply for this role.

Role summary

We are looking for an experienced NOC Engineer to join a Network Operations Center engineering team responsible for supporting, maintaining, troubleshooting, and improving enterprise network environments.

This is a hands-on role with a strong emphasis on technical troubleshooting, break/fix support, incident response, routing, switching, firewalls, VPNs, and wireless infrastructure. The ideal candidate has broad technical exposure and is comfortable diagnosing complex network issues under time constraints while maintaining a high standard of customer service.

Candidates with broad infrastructure troubleshooting experience across multiple network technologies and vendors will be especially well suited for this position.

Responsibilities

• Support and maintain enterprise network hardware and software infrastructure according to industry best practices.

• Configure, administer, and troubleshoot routers, switches, firewalls, load balancers, wireless access points, and WiFi controllers.

• Design, support, and troubleshoot complex routing environments using MPLS, BGP, EIGRP, OSPF, and VRFs.

• Design and troubleshoot switching environments involving 802.1Q VLANs, trunks, EtherChannels, Spanning Tree, DHCP Snooping, and ARP Inspection.

• Perform advanced remote troubleshooting and break/fix support for network and infrastructure incidents.

• Diagnose network outages, connectivity problems, performance degradation, and configuration issues, often under tight resolution timelines.

• Provide network incident response and own technical issues through resolution.

• Configure, administer, and troubleshoot firewalls and VPN environments across multiple platforms.

• Support enterprise wireless infrastructure, including access points and wireless controllers.

• Troubleshoot application connectivity across network infrastructure, VPNs, load balancers, and firewall appliances.

• Monitor network availability, utilization, performance, and security to proactively identify potential issues.

• Perform regular network security monitoring to identify suspicious activity or potential intrusions.

• Participate in network security design and integration activities.

• Analyze network usage and capacity trends, anticipate potential problems, and recommend improvements.

• Create, maintain, and update accurate network diagrams, topology documentation, configurations, and technical procedures.

• Clearly explain network topologies and technical solutions to both technical and non-technical stakeholders.

• Manage incidents, service requests, and technical tasks through established ticketing systems.

• Collaborate with other engineers and technical teams to resolve complex infrastructure issues and improve operational practices.

• Maintain knowledge of emerging networking and security technologies through training, research, and continuous learning.

• Participate in an on-call rotation approximately once every nine weeks.

• Provide occasional evening and weekend support when required.

Requirements – Must-haves

• 5+ years of hands-on experience implementing, managing, supporting, and troubleshooting enterprise network infrastructure.

• Strong hands-on NOC, network support, troubleshooting, and break/fix experience.

• Intermediate to advanced experience configuring and troubleshooting routers and switches.

• Intermediate to advanced knowledge of multiple firewall platforms, including configuration, administration, and troubleshooting.

• Strong understanding of enterprise Layer 2 and Layer 3 networking.

• Hands-on experience with routing technologies and protocols including BGP, EIGRP, OSPF, MPLS, and VRFs.

• Strong knowledge of switching technologies including 802.1Q VLANs, trunks, EtherChannels, and Spanning Tree.

• Understanding of network security technologies such as DHCP Snooping and ARP Inspection.

• Experience administering and troubleshooting VPNs.

• Experience with enterprise WiFi infrastructure, wireless access points, and controllers.

• Experience supporting enterprise infrastructure involving fiber optic and wireless technologies.

• Strong understanding of network and application protocols, including SSL/TLS, DNS, DHCP, WINS, NTP, FTP, HTTP, SMTP, CIFS, LDAP, and Microsoft Active Directory.

• Ability to troubleshoot application and protocol connectivity through VPNs, load balancers, and firewalls.

• Experience using network monitoring and incident-management tools.

• Ability to understand, document, and diagram existing network environments.

• Strong technical troubleshooting and problem-solving skills.

• Strong customer service orientation and ability to communicate effectively during technical incidents.

• Excellent written and verbal communication skills.

• Ability to work effectively under pressure and manage multiple technical priorities.

• Availability for the required on-call rotation and occasional after-hours support.

Nice-to-haves (optional)

• CCNP or CCIE certification.

• Bachelor’s degree in a technical field or an equivalent combination of education and professional experience.

• Experience supporting multiple firewall, switching, routing, and wireless vendors.

• Experience with enterprise load balancers.

• Advanced network security design and integration experience.

• Experience performing security monitoring and identifying potential network intrusions.

• Experience supporting complex enterprise or multi-site network environments.

• Experience in a customer-facing Managed Services, MSP, or NOC environment.

Languages

• English C1

• Spanish C1