NOC Engineer / NOC Lead

NOC Engineer / NOC Lead Infrastructure operations · shared across customers Reports to: Manager, NOC (or Director, Service Operations) Location: Remote (US) with assigned shift; rotating coverage Department: Infrastructure & DC Operations / Network Engineering Position summary The NOC Engineer operates STN's 24/7 monitoring and first-response capability for GPU One (GPUaaS) infrastructure. The role triages alerts, executes documented runbooks, and coordinates with on-call specialists during incidents to protect customer SLAs. Key responsibilities Monitor infrastructure alerts, customer SLA dashboards, and system health on a 24/7 basis Triage incidents and engage on-call SREs, Network, Hardware, or Field Engineering as needed Execute documented runbooks for common platform, network, and hardware issues Manage the incident lifecycle including initial customer notification and status updates Coordinate planned maintenance windows and change windows with internal teams and customers Update status pages and customer-facing communications during incidents Maintain shift handoff documentation and active-incident logs Support ticket queue handling including Tier 1 ticket resolution Contribute to continuous improvement of monitoring coverage, alert quality, and runbooks Work rotating shifts including nights, weekends, and holidays Required qualifications 3+ years in a NOC, SOC, or IT operations function Hands-on experience with monitoring tools (Datadog, Prometheus, Grafana, PagerDuty, or equivalent) Strong Linux and basic networking fundamentals Excellent written and verbal communication, particularly under pressure Willingness and ability to work rotating shifts including overnight coverage Preferred qualifications GPU, HPC, or large-scale cloud infrastructure background ITIL Foundations certification Demonstrated on-call and major-incident response experience Scripting skills (Python, Bash) for runbook automation