The NOC Lead (Network Operations Center Lead / Enterprise Operations Lead) is responsible for leading Network Operations Center activities and services to meet the needs of the company’s program. This role manages NOC processes and operations, coordinates with IT and service provider teams, ensures compliance with IT policies and best practices, and works closely with stakeholders to ensure customer satisfaction, continuous improvement, and alignment with program objectives.
Key Responsibilities
Lead Network Operations Center activities and services
Manage NOC processes, workflows, and operational procedures
Coordinate with multiple IT teams and service providers
Monitor network infrastructure and system performance
Ensure adherence to SLAs and performance standards
Implement continuous improvement initiatives
Provide technical leadership and escalation management
Report NOC performance metrics to senior management
Required Qualifications
Bachelor's degree in IT, Business Administration, or Management
8+ years in service delivery management or NOC operations
Minimum 3 years in a leadership or supervisory position
Deep understanding of service delivery principles and operations
Strong analytical, problem-solving, and communication skills
Proficiency with ITSM platforms and network monitoring tools
Demonstrated leadership, organizational, and facilitation skills
Experience with federal IT operations and compliance
Job Specific Skills
Network Operations Center Management
Service Delivery Leadership & Operations
Network Performance Monitoring & Analysis
Team Leadership & Coordination
ITIL Processes & Service Management
Preferred Skills
ITIL Foundation certification
ServiceNow or similar ITSM platform expertise
Network monitoring tools (SolarWinds, Splunk, etc.)
Federal IT environment and compliance knowledge
Multi-site operations coordination
Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.