NOC Monitoring Engineer

Responsible for monitoring, maintaining, and troubleshooting network infrastructure to ensure optimal performance and minimal downtime. This role requires strong technical expertise, excellent problem-solving skills, and the ability to work in a fast-paced, 24/7 operational environment. Key Responsibilities Monitoring & Incident Management Monitor network infrastructure, systems, and applications using various monitoring tools (e.g., SolarWinds, PRTG, Nagios, Zabbix) Identify, diagnose, and resolve network issues, escalating complex problems to senior engineers when necessary Respond to alerts and incidents in accordance with established SLAs and priority levels. Perform root cause analysis on recurring incidents and implement preventive measures. Document all incidents, actions taken, and resolutions in the ticketing system. Network Operations Maintain network availability and performance across enterprise infrastructure Perform regular health checks on network devices including routers, switches, firewalls, wireless controllers and load balancers Monitor bandwidth utilization and capacity planning metrics Execute network changes during scheduled maintenance windows Maintain up-to-date network documentation and diagrams System Administration Monitor server performance, disk space, and application availability Perform basic system administration tasks on Windows and Linux servers Monitor backup systems and ensure successful completion of scheduled backups Coordinate with vendors and service providers for issue resolution Communication & Reporting Provide timely status updates to stakeholders during incidents Generate and distribute daily, weekly, and monthly performance reports Participate in shift handover meetings to ensure continuity of operations Maintain clear and professional communication with technical and non-technical personnel Bachelor's degree in Computer Science, Information Technology, or related field. 1+ years network operations or NOC experience Incident management and escalation handling Experience coordinating with field technicians and dispatch operations Hands-on experience with network monitoring tools and systems Experience working in a 24/7 operational environment Excellent analytical and problem-solving abilities Strong attention to detail and documentation skills Ability to work independently and as part of a team Effective communication skills, both written and verbal Ability to remain calm under pressure and manage multiple priorities Strong customer service orientation Preferred: CCNA, CCNP, Ruckus Certified, Aruba Certified, Meraki Certified or other networking-related certifications (CompTIA Network+, CWNA, Fortinet NSE) Willing to work onsite Willingness to work rotating shifts, including nights, weekends, and holidays Free one meal a day Emergency Loan and Other Financial Assistance Program Free 24 Hours snacks and beverages Health Insurance Health Subsidy Interest-Based Clubs Life Insurance Team Socialization Allowance Perfect Attendance Bonus Year-End Performance Bonus Plan(Company discretion) And much more Please click the link below to proceed with the interview process. https://interviewroom.ai/job_post/a1eebd71-a739-4e54-b5a4-452286beb682