Node.js Developer/ Technical Account Manager for CPG brands in LATAM

Position Overview Join Veryfi as a Node.js Developer & Technical Account Manager (LATAM) and play a critical role in building, deploying, and supporting WhatsApp-based loyalty and promotional campaigns for leading CPG brands across Latin America . This hybrid role combines hands-on backend development , customer-facing technical ownership , and campaign operations . You will design and build WhatsApp bots using Node.js, integrate with Veryfi’s OCR & data extraction APIs, and act as the technical lead for campaigns—from kickoff to post-campaign reporting. You’ll work directly with brands, agencies, and internal teams to ensure campaigns launch smoothly, scale reliably, and deliver measurable business results. Key Responsibilities WhatsApp Bot Development (Node.js) Bot Architecture & Development: Design, build, and maintain WhatsApp bots using Node.js for loyalty programs, promotions, and automated customer journeys API Integrations: Integrate WhatsApp bots with Veryfi APIs (OCR, Lens, document processing), databases, CRM tools, and third-party services Campaign Logic: Implement business rules for points accumulation, rewards redemption, fraud prevention, validations, and user segmentation Scalable Backend Services: Build reliable, scalable backend services using Node.js, REST APIs, webhooks, and event-driven flows Code Quality: Write clean, maintainable, and well-documented code following best practices Loyalty Campaign Execution (End-to-End) Campaign Build-Out: Translate campaign mechanics into technical flows (receipt validation, product matching, points, rewards, rankings) Go-Live Ownership: Own technical readiness for launches, including testing, validations, and production deployment Fraud & Edge Cases: Implement safeguards against fraud, duplicate submissions, and abuse scenarios Post-Launch Support: Monitor campaign performance, fix issues quickly, and iterate based on real user behavior Reporting Support: Assist with technical reporting, data extraction, and campaign performance insights Technical Account Management (LATAM) Client Technical Lead: Act as the main technical point of contact for LATAM clients during onboarding and active campaigns Solution Design: Advise customers on best technical approaches for their loyalty and promotional use cases Issue Resolution: Troubleshoot production issues, API errors, WhatsApp flow problems, and data discrepancies Clear Communication: Explain technical concepts in simple terms to non-technical stakeholders Escalation Handling: Coordinate with internal engineering, product, and support teams when deeper intervention is needed Collaboration & Continuous Improvement Cross-Functional Work: Collaborate with Product, Sales, Support, and Marketing teams to improve campaign delivery Process Improvement: Identify patterns and suggest improvements to campaign templates, bot flows, and backend architecture Documentation: Create and maintain technical documentation for bots, integrations, and campaign flows Product Feedback: Share real-world client feedback with product and engineering teams Requirements Experience & Background 3+ years of experience as a Node.js / Backend Developer Experience building chatbots, messaging platforms, or automation systems (WhatsApp preferred) Startup or fast-paced environment experience strongly preferred Experience working with LATAM customers or regional campaigns is a big plus Technical Skills Strong proficiency in Node.js (ESM preferred) Experience with REST APIs, webhooks, async flows, and background jobs Familiarity with WhatsApp Cloud API or similar messaging APIs Experience with databases (PostgreSQL, MongoDB, or similar) Understanding of authentication, security, and API best practices Experience supporting production systems and live campaigns Core Competencies Strong problem-solving mindset and attention to detail Excellent written and verbal communication (Spanish required, English strongly preferred) Customer-oriented mindset with the ability to balance engineering and client needs Ability to manage multiple campaigns and priorities simultaneously Ownership mentality — you build it, you support it, you improve it Performance Standards Successfully launch and support WhatsApp loyalty campaigns on schedule Maintain high campaign stability and low incident rates Resolve technical issues efficiently with minimal customer impact Deliver clean, maintainable, and scalable Node.js code Achieve high customer satisfaction from LATAM clients Specialization Areas Primary Focus: WhatsApp Bots, Loyalty Programs, and Promotional Campaigns for CPG brands Secondary Focus: Technical Account Management and client-facing solution design Growth Opportunities This role offers a unique opportunity to become a subject matter expert in WhatsApp-based loyalty programs , CPG campaign execution, and Veryfi’s OCR and automation platform. As Veryfi continues to scale across LATAM and globally, you’ll have: Direct exposure to large regional brands and complex campaigns Access to leadership and influence over product direction Clear paths toward Technical Lead, or Solutions Architect roles Exceptional performance - measured by campaign success, client satisfaction, and technical impact - will be a key factor in raises and promotions. Why Join Veryfi? High Impact Role: Build real products used by millions of consumers across LATAM Y Combinator-Backed: Be part of a world-class startup ecosystem Hybrid Engineering Role: Code, launch, support, and own real business outcomes Fast Growth: Join at a stage where your work directly shapes the platform Learning Environment: Work alongside experienced founders and senior engineers Visa: US citizen/visa only.