Nurse Case Manager

Job Description

Purpose of the job

The role of the Nurse Case Manager is to provide medical assistance and advice to customers/partners of Collinson and provide medical support to the operational department, delivering effective medical assistance and guidance to policyholders whilst supporting the cost containment of assistance cases.

The role is also involved in providing recommendations for medical repatriation and delivering medical guidance to ensure safe transfer of policyholders back to their country of residence.

Key Responsibilities

• Medical Case management including communicating and liaising with medical professionals and customers/policyholders worldwide

• Reporting to the Chief Nursing Officer, Chief Medical Officer/Duty Doctor as per guidelines where escalation is needed.

• Reviewing of medical reports with accurate and timely completion of case notes and advising next steps

• Assess each individual medical case and monitor accordingly to ensure services remain safe, efficient and effective

• Process cases in accordance with department procedures, agreed authority levels and professional bodies

• Advising on all aspects of repatriation requirements (Transport and Medical).

• Assisting in selecting the correct escort for each repatriation

• Arranging UK NHS client admissions when appropriate.

• Assisting with the maintenance of medical equipment and medical disposables

• Check and maintain medical repatriation equipment to agreed standards

• Maintain professional awareness with medical and nursing current practice and clinical techniques to ensure safe practice for client.

• Manage personal development, clinical skills and qualifications in line with all necessary professional body recommendations

• Assistance with maintaining clinical governance

• Assess workload and nature of case, prioritise accordingly and take responsibility for your own list of cases

• Understand and use the necessary programmes, applications and IT software systems

• Gather and provide suitable information on a wide variety of health related queries using research based, factual and up to date medical tools

• Must abide by, promote and adhere to the Collinson Group culture and standards

Knowledge, skills and experience required

• Registered General Nurse

• Minimum 5 years post registration experience with exposure to acute setting either A&E / ICU / CCU

• Evidence of current registration with appropriate professional body NMC

• Evidence of meeting PREP requirements

• PC literate, with accurate keyboard and computer skills.

• Current membership with Royal College of Nursing or equivalent which offers professional indemnity.

• CCAT qualification preferable

Person Specification

• Decision maker

• Excellent communication skills – both verbal and written

• Can do will do attitude

• Ability to take ownership of problems and resolve them

• Effective time manager and a person who can prioritise

• Effective medical scenarios and condition interpretation skills

• Flexibility regarding shift allocation to ensure Nurse desk cover

• Ability to work autonomously as well as part of a team

• Aptitude for continuous learning

• Ability to work effectively in stressful situations

Core Competencies (delete those non applicable)

• Collaboration

• Innovation

• Leadership

• Customer Service

• Commercial Awareness

• Delivery

Reward & Benefits: What's in it for me?

We want our people to feel recognised, supported and able to thrive both at work and beyond it.

We offer a competitive reward package designed to support your financial, physical and mental wellbeing, alongside opportunities to learn, develop and be recognised for the contribution you make. Benefits vary by role and location, and full details will be shared as part of the application process.

Equal opportunities: Our commitment to inclusion

Collinson Group is an equal opportunities employer. We welcome applications from people of all backgrounds, identities and experiences, and believe that different perspectives make our business stronger.

About Us

Collinson Group is powered by a culture of innovation, collaboration, and integrity. Our employee experience brings together everything that makes us unique: our strong values, our commitment to sustainability, our recognition programmes, and our inclusive culture. Most importantly, it’s our people who make the difference. At Collinson Group, we’re curious, hardworking, humble, and focused on creating impact together, which is why we’re proud to be recognised as a top workplace.

Why work here?

Better journeys start here — including your own.

Join a growing global business where you can solve meaningful challenges, collaborate with talented people around the world and help shape the future of travel, loyalty and customer experience.

Bring your perspective, grow beyond your role and make an impact that reaches beyond profit.

Your next journey could start here

Our Culture

At Collinson Group, our culture is shaped by how we work as much as what we achieve. We are curious, ambitious and grounded, and we believe the strongest ideas are built together.

Our values — Do the Right Thing, Take Action, One Team and Act Smarter — guide the decisions we make, the way we treat one another and how we deliver for our clients, customers and partners.

We want everyone to have the opportunity to do meaningful work and fulfil their potential. Through learning and development, recognition, wellbeing, inclusion and our commitment to sustainability and community impact, we create an environment where people can grow, contribute and feel that they belong.