O2C Team Lead (Hybrid)

• Lead and oversee daily Order-to-Cash (O2C) operations, with a primary focus on Accounts Receivable (AR) and Master Data management.
  
• Supervise and develop a team of 14 members, ensuring operational efficiency, service quality, and achievement of KPIs and SLAs.
  
• Oversee customer master data management, including customer creation, amendments, data validation, and maintenance to ensure accuracy and compliance.
  
• Manage AR activities, including billing support, cash application, payment allocation, collections, overdue account monitoring, and AR reconciliation.
  
• Monitor outstanding receivables and ageing reports, ensuring timely follow-up on overdue payments and effective resolution of payment discrepancies.
  
• Manage customer account issues, disputes, and escalations in collaboration with internal stakeholders and business units.
  
• Ensure timely and accurate month-end closing activities, including AR reconciliation and reporting.
  
• Drive continuous improvement, process standardisation, and automation initiatives across O2C and Master Data processes.
  
• Ensure compliance with internal controls, company policies, and audit requirements.
  
• Collaborate with regional stakeholders and other finance teams to support smooth end-to-end O2C service delivery.
  

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related discipline.
  
• Relevant experience in O2C / Accounts Receivable operations and Master Data management, within an SSC or MNC environment.
  
• Hands-on Master Data experience is a must-have, particularly in customer master data management.
  
• Strong knowledge of AR processes, including collections, cash application, payment allocation, account reconciliation, and AR ageing.
  
• Strong stakeholder-management, communication, and problem-solving skills.
  
• Industrial, manufacturing, or conglomerate industry exposure would be an added advantage.