Role Purpose
The OCW Specialist is responsible for the evaluation and management of applications under the OCW framework, Law 4738/2020, submitted through the EGDIX platform. The role ensures timely, accurate, and compliant assessment of cases according to each asset owner’s policy, while also managing related customer complaints and providing first-line support to internal and external stakeholders.
- Evaluates OCW applications in accordance with Law 4738/2020 and the policies of each asset owner
- Reviews and validates financial data and borrower information submitted through the EGDIX platform
- Handles and resolves customer complaints related to OCW procedures promptly and professionally
- Ensures that all application assessments and complaint resolutions comply with legal, regulatory, and internal standards
- Uses internal systems and tools (Qualco, Cepal Web UI Tool, FLDT, Unified Workflow, Profits) to process, monitor, and record case progress
- Submits and monitors implementation requests (Qualco settlements) following case approval
- Acts as first-line support for OCW-related inquiries, providing guidance and updates to customers and internal stakeholders
- Collaborates with other departments (Legal, Compliance, Recovery Teams) to ensure efficient and accurate case handling
- Identifies recurring issues or patterns in customer complaints and proposes process improvements
- Adheres strictly to company policies, maintaining transparency, professionalism, and confidentiality in all actions
Education, Experience and Technical Skills
- Bachelor’s degree in Economics, Banking, Finance, or a related field (Master’s degree is an asset)
- Minimum 2 years of professional experience in credit analysis, loan servicing, or similar financial roles
- Familiarity with Law 4738/2020 (OCW framework) and related financial regulations preferred
- Proficient in MS Office (Excel, Word, Outlook) and internal systems (Qualco, workflow tools)
- Excellent verbal and written communication skills in English and Greek
Competencies
- Strong organizational, time management and multitasking skills.
- Goal-oriented, adaptable and able to work effectively under pressure while delivering high-quality results.
- Attention to detail, accuracy and quality orientation.
- Strong problem-solving ability and collaborative mindset.
Here’s what you can look forward to as part of the #CepalTeam:
- Competitive Compensation : We offer an attractive salary, annual performance-based bonuses, and a monthly meal allowance through our ticket restaurant card.
- Health: Private medical insurance is provided for you and your family.
- Family Support: Monthly financial allowance for early education (nursery) and coverage of expenses for children with neurodiversity or disabilities—including therapeutic swimming, music therapy, horse riding, and parental support.
- Flexible Work Model: Our hybrid approach offers a level of remote work flexibility that supports work-life balance while preserving strong collaboration and team spirit.
- Modern Workspaces: Contemporary offices designed to support comfort, health, and productivity, with fully equipped workstations, quiet areas, on-site restaurant, and group fitness sessions .
- Lifelong Learning: Cepal supports continuous learning through access to e-learning platforms and structured professional development programs.
- Career Progression: We are committed to your growth, offering a clear development path supported by feedback, mentoring, and personalized learning plans.
- Make a Difference: Get involved in regular wellbeing, ESG and volunteering initiatives that reflect our values and foster a sense of purpose and community.
At Cepal, we believe that inclusion is more than a value, it's a way of thinking and acting. As members of the Diversity Charter Greece, we are committed to fostering a workplace where every individual feels respected, empowered, and free to contribute meaningfully.
All applications are treated fairly, confidentially, and based solely on qualifications and merit.