Office Administrator (Remote)

We are seeking a highly organized and dependable Office Administrator to support our Customer Experience (CX) department—a remote team of six professionals delivering IT support and customer success services. This role plays a vital part in keeping daily CX operations running smoothly across distributed teams, systems, and customer interactions. The ideal candidate thrives in a remote environment, works well within defined core hours, and communicates clearly across digital channels. Experience supporting customer-facing teams in a technology-driven environment is strongly preferred. Key Responsibilities Administrative & Remote Office Support Serve as the primary administrative support for the CX department during core business hours Maintain accurate digital records, documentation, and internal trackers (tickets, renewals, contracts, onboarding checklists, etc.) Prepare, edit, and format documents, reports, and presentations using Microsoft 365 Manage shared calendars, schedule virtual meetings, and coordinate internal and customer-facing calls Ensure information is well-organized and easily accessible across shared drives and collaboration tools CX & Customer Support Coordination Assist with remote customer onboarding logistics, including documentation, scheduling, and internal handoffs Track customer follow-ups, escalations, and action items to support timely resolution Maintain accurate customer data in CRM, ticketing, or PSA platforms Support customer communications such as service notifications, renewals, surveys, and follow-ups IT & Operations Support Act as an administrative liaison between the CX team and technical teams using remote collaboration tools (Teams, email, ticketing platforms) Track licenses, subscriptions, and customer-related hardware assets where applicable Assist with vendor coordination, invoices, and basic procurement tasks related to IT services Help ensure CX tools and systems are organized and kept up to date Process Improvement & Team Support Identify opportunities to streamline remote administrative workflows and improve team efficiency Document and maintain CX processes, SOPs, and best practices in shared knowledge bases Support virtual team meetings, initiatives, and CX projects as needed Required Qualifications 2+ years of experience in an administrative, coordinator, or office support role (remote experience preferred) Ability to work consistently during core hours of 9:00 AM–5:00 PM ET (8:00 AM–4:00 PM CT) Strong organizational and time management skills with the ability to work independently Excellent written and verbal communication skills in a remote environment High level of comfort working with cloud-based tools and technology Proficiency with Microsoft 365 (Outlook, Word, Excel, Teams, PowerPoint, SharePoint, Copilot) Preferred Qualifications Experience working in an IT support, MSP, SaaS, or technology-driven organization Familiarity with CRM, ticketing, or PSA tools (e.g., ConnectWise, HubSpot) Experience supporting customer-facing, service delivery, or CX teams Basic understanding of IT terminology and service workflows Key Competencies Highly organized and dependable in a remote work environment Clear and professional communicator Customer-focused and service-oriented mindset Ability to prioritize tasks effectively with minimal supervision Discreet and trustworthy when handling sensitive or confidential information Fully remote role with clearly defined working hours Collaborative, close-knit CX team environment Exposure to IT support and customer success operations Opportunity to grow as the CX function scales Direct impact on customer experience and operational efficiency