Office Clerk I - OAA EMBRACE

The University of Maryland, Baltimore’s EMBRACE, is seeking Office Clerks to hire. The selected candidates will work in one of three areas: The Safer Stronger Together (SST) Administrative and Program Support, the ERC Front Desk Coordinator, or the direct assistant to the Executive Director.

The Safer Stronger Together (SST) Administrative and Program Support Clerk will provide administrative, operational, and programmatic support to assist with the day-to-day operations of the SST initiative. Responsibilities will primarily include making phone calls, welcoming community members, and partners into the center, organizing program materials and supplies, preparing documents, maintaining organized files, and assisting with meeting and event coordination. The employee will also support staff with community engagement activities, data entry, resource preparation, scheduling, and other program-related projects.

The ERC Front Desk Coordinator will serve as the initial point of contact for clients, visitors, and community partners, providing a welcoming, professional, and client-centered experience. Responsibilities will include greeting clients; assisting first-time clients with intake paperwork, preliminary needs assessments, and the collection of relevant demographic and service-related information; answering and directing phone calls; managing appointments and client flow; maintaining accurate and confidential client records; and coordinating with case management staff to ensure clients are connected with the appropriate services and resources. The coordinator will also provide administrative and logistical support to the case management team, including data entry, document preparation, filing, appointment reminders, follow-up communications, resource and referral coordination, and tracking required paperwork. Additional responsibilities will include maintaining an organized and professional reception area, communicating client needs and urgent concerns to the appropriate staff, adhering to confidentiality and data security requirements, and assisting with other operational tasks that support the ERC's daily activities and its mission of providing accessible, responsive, and comprehensive services to individuals returning to the community and other community members in need.

Embrace Initiative office clerk will be responsible for the direct assistance of the Executive Director. This individual will be responsible for scheduling, emails, and phone call follow-ups. They will also be responsible for social media, newsletters, mass emails, and publishing articles in UMB ELM newsletter. Will also assist with meeting logistics and some event planning.

The mission of The Embrace Initiative is to collaborate with community to create a world that is safe, just, and equitable. We accomplish our mission through partnerships between grassroots, non-profits, city agencies, and institutes of higher education by engaging in accessing resources, removing barriers, making connections, and transforming systems.