Office of Volunteer Services (OVS) Program Assistant

Key Responsibilities

• Coordinate day-to-day operations of Office of Volunteer Services (OVS) programs, ensuring responsive customer service and timely follow-up to participant and volunteer inquiries across multiple service lines.
• Manage scheduling and appointment coordination for Volunteer Income Tax Assistance (VITA) and site coordinator activities, Senior Health Insurance Program (SHIP), Career Closet (including assisting on-site), and other OVS program activities.
• Maintain clear, professional communication between OVS, other EBCAP programs, volunteers, community partners, and participants to support effective service delivery and operational coordination.
• Organize and coordinate health education workshops and community-based programming, including logistics, materials, room/space setup, and participant communications to ensure successful execution.
• Support volunteer engagement and AmeriCorps Seniors / Retired & Senior Volunteer Program (RSVP) initiatives by coordinating administrative processes that enable recruitment, onboarding, scheduling, and recognition of volunteers.
• Maintain accurate records, databases, contact lists, and program files to support compliance, reporting, and operational effectiveness across OVS programs.
• Process vendor invoices and financial documentation in accordance with agency procedures, ensuring timely and accurate data entry.
• Prepare reports, meeting materials, and documentation that provide accurate information for program management and decision-making.
• Develop and coordinate outreach materials, newsletters, presentations, and promotional resources to increase awareness of OVS programs and services.
• Coordinate Blackboard Connect and other outreach communications to support participant engagement, program attendance, and community awareness.
• Plan and coordinate logistics for community engagement initiatives, volunteer recognition activities, Adopt-A-Family, SOCTOBER, and other special events to ensure positive participant experiences.
• Contribute to special projects, new program initiatives, and organizational priorities by providing administrative and operational support as assigned.
• Maintain a welcoming, professional, and service-oriented presence in all interactions with participants, volunteers, staff, and community partners.

Skills, Knowledge and Expertise

• Entry-level experience (0–3 years) in an administrative, customer service, nonprofit, or related role; volunteer experience is a plus.

• Strong interpersonal and communication skills, with the ability to build positive relationships with volunteers, staff, and community partners.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities.
• Comfort using basic office technology (e.g., email, word processing, spreadsheets) and willingness to learn new systems and databases.
• Dependable, professional, and able to maintain confidentiality when handling sensitive information.
• Ability to work both independently and as part of a team in a fast-paced, service-oriented environment.
• Demonstrated commitment to equity, inclusion, and respect for individuals from diverse backgrounds and lived experiences.

• Ability to sit, stand, and move between program spaces as required to support volunteers and staff.

Benefits

• Medical, dental, and vision insurance options.
• Paid time off including vacation, sick leave, and holidays (pro-rated for part-time employees, if applicable).
• Retirement plan with employer contribution or match.
• Employer-paid life insurance and access to an employee assistance program.
• Professional development and training opportunities related to volunteer management and nonprofit work.
• Potential mileage reimbursement for approved work-related travel.