Office Operations (Senior) Manager

Who We Are Our strategy? To be anything but typical strategy consultants! Our unconventional nature is embedded deep in our DNA. Over 60 years ago, BCG shook up the world of strategy consulting. Now, it has grown to become one of the world leaders in the field. How do we manage to stay ahead of the pack? The answer is simple: by reinventing ourselves every day and providing a home with diverse career opportunities to the best talent and most creative minds all over the world. And by giving you the chance to make an impact in business and society. BCG stands for authenticity, exceptional work, and strong integrity. Once you’ve become part of the Group, we’ll help you find your path, unleash your potential, effect change, and advance the world. #jointhegroup Your business is our business. If our Business Management and Operations Team had a slogan, that’s what it would be. The fact is, though, that the members of this team are far too busy ensuring our consultants’ work is efficient and productive to have the time to come up with slogans. Whether Executive or Management Assistant, Receptionist, Facility Staff member, Team Lead, or Office Manager: Each and every member of the Business Management and Operations Team contributes directly to our consultants’ success—and thus to that of our clients. What You'll Do As an assertive and dynamic Office Operations (Senior) Manager, you’ll be the mind and soul of our Budapest office — and your reach will extend further still. Beyond Budapest, you’ll bring the same energy and ownership to our affiliate offices in Zagreb, Bucharest, and Ljubljana, giving you a unique perspective across four offices and cultures. You’ll manage and oversee all administrative processes and services, shape office culture, organize essential support services, and develop models to enhance internal processes — ensuring an efficient and productive work environment across all four locations. Acting as a central point of contact across cohorts and legal entities, you’ll foster smooth collaboration in the spirit of ONE BCG. You’ll serve as a key interface between consulting staff, operations, leadership, and support functions such as HR, IT, Marketing, Legal, and Finance. You’ll also serve as a trusted and neutral point of contact for employees, acting as an ear to the organization and helping them navigate internal structures and resources, while using a thoughtful, coaching-oriented approach to complex interpersonal situations. You’ll play a key role in shaping office culture and affiliation. You’ll guide the events function in delivering flagship and smaller-scale office events, trusting your team to execute while you provide direction and support. You’ll own the local social event budget and use data and insights to develop affiliation initiatives that strengthen connection, inclusion, and identification with the office. As Teaming@BCG Champion, you’ll strengthen collaboration and exchange across teams, functions, and locations. As a trusted sparring partner to the local Office Leader and leadership team, you’ll support strategic and change initiatives and the introduction of new employee programs, tools, and ways of working. You’ll also support effective internal office communication, bringing local needs and perspectives into broader BCG priorities. You’ll continuously monitor and optimize internal processes and services, identifying opportunities to improve quality, efficiency, employee experience, and cost effectiveness. You’ll manage the local operations budget, including CAPEX, ensuring sound financial planning, cost control, and alignment with central planning guidelines. You’ll own facility management, workplace services, and procurement, including rental contracts, renovations, maintenance, office-related products and services, and the management of facility and in-office experience providers. Working closely with Global Real Estate and relevant local partners, you’ll support the local real estate strategy, including lease negotiations and space planning, monitor occupancy and space utilization, and drive sustainable, future-oriented workplace solutions. You’ll lead and develop the local Office Operations team of five, spanning administrative functions including reception, events, and knowledge management, fostering an inclusive, growth-oriented environment. In collaboration with Safety & Security and relevant functions, you’ll support compliance with relevant internal policies and local legal requirements and oversee health and safety and local crisis management. You’ll also serve as a Mental Health First Aider and key point of contact for mental health topics, contributing to a supportive and psychologically safe work environment. Beyond your local responsibilities, you’ll contribute to and lead selected projects and initiatives across Central Europe, taking ownership of topics relevant to multiple offices and bringing your operational expertise and cross-functional perspective to broader regional priorities. What You'll Bring A college or university degree, preferably with a focus on business administration or a related field. Several years of experience in a comparable leadership role, with demonstrated experience leading and developing teams. Experience in office operations, facility management, or a related operational environment, with confidence managing complex processes and priorities. Strong communication and interpersonal skills, with the ability to build trust, navigate complex situations, and collaborate effectively across different teams and seniority levels. Sound organizational and problem-solving skills, with a pragmatic approach and the ability to drive change and cross-functional initiatives. Confidence using Microsoft Office tools in your day-to-day work. Native-level Hungarian and excellent written and spoken English; German, Croatian, Romanian, or Slovenian language skills are a plus. Who You'll Work With You’ll lead a team of five employees spanning local administrative functions, including reception, events, and knowledge management, supporting a Budapest office community of around 130 people. You’ll report to the Central Europe Office Operations Senior Director. You’ll be personally embedded in the Central Europe network of Office Managers, whose collaboration is characterized by mutual support, professionalism, and a good dose of humor. Along your journey at BCG, you’ll be supported by your Office Leader, Line Manager, BST (Business Services Team) department heads, and CT (Consulting Team) and BST representative functions, who will help you get settled and continue developing at BCG. Additional info WHAT WE OFFER YOU:* Competitive, performance-based compensation with fixed and variable components. Hybrid working model combining on-site and remote days, supported by digital tools. Commuting expense coverage up to a maximum amount. Comprehensive insurance programs and BCG’s Employee Assistance Program. Broad learning and development offering — including on-the-job growth in a transformation context. Long-term development path within the operations administrative career track. A diverse, welcoming team and a culture that takes operational excellence seriously. A vibrant, well-stocked office — think great coffee and a genuinely healthy snack variety — but what you’ll really notice is the people: a diverse, sharp, intellectually engaged community and a group spirit that makes coming into the office something you look forward to, not just tolerate. *Benefits may vary by location. WE PROUDLY OFFER: A safe workplace with zero tolerance for harassment. Open environments, where people are free to be themselves. An inclusive community that believes in respect & merit Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.