Office Support Assistant

Job title: Office Support Assistant
Salary: £30,510.00
Grade: Band 1
Contract type: TfL
Reference: 5520
Team: Safety & Citizenship
Contract details: Perm / Full Time
Location: Cranbourn Street/Hybrid

Application closing date: 9th October @23.59

Please Note: We reserve the right to close this vacancy early should we receive a high volume of applications; therefore, we encourage interested candidates to apply as soon as possible.

All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.

Please note: Applicants must be able to demonstrate previous administrative experience. This role is unlikely to be suitable for candidates seeking their first office-based position.

London Transport Museum is seeking a highly organised and experienced Office Assistant to join a busy and fast-paced team.

This is not an entry-level position. We are looking for someone with demonstrable experience in an administrative support role, who can confidently manage multiple priorities, work independently, and provide a professional service to stakeholders across the organisation.

If you're someone who thrives in a busy environment, enjoys solving problems, and can manage competing demands without constant supervision, we'd love to hear from you.

What You'll Be Doing

• Managing busy shared inboxes and responding to enquiries professionally
• Coordinating diaries, meetings and schedules
• Supporting school bookings, events and team activities
• Maintaining accurate records, databases and filing systems
• Handling calls, emails and correspondence from internal and external stakeholders
• Supporting managers and teams with a wide range of administrative tasks
• Working with multiple stakeholders and building strong working relationships
• Managing competing deadlines whilst maintaining high levels of accuracy

About You

Essential

• Proven experience working in an administrative or office support role
• Experience managing busy inboxes, calls and stakeholder enquiries
• Strong organisational skills with the ability to prioritise a varied workload
• Experience working in a fast-paced environment with competing deadlines
• Excellent written and verbal communication skills
• Strong stakeholder management skills and the confidence to manage expectations when required
• Good working knowledge of Microsoft Office applications
• Ability to work independently, use initiative and manage your own workload

We're looking for someone who:

• Can hit the ground running
• Requires minimal supervision
• Is confident dealing with people at all levels
• Can multitask effectively and stay organised under pressure
• Is professional, proactive and customer focused
• Enjoys working both independently and as part of a team

Why Join Us?

London Transport Museum is the world's leading museum of urban transport and tells the story of London's transport network and its role in shaping the city over the last 200 years. You'll be joining a collaborative organisation where your administrative expertise will play a key role in supporting day-to-day operations.

Please note: Applicants must be able to demonstrate previous administrative experience. This role is unlikely to be suitable for candidates seeking their first office-based position.

Application Process   

• Please apply using your CV only

• Think carefully about the skills, knowledge and experience in the advert and cover this in your CV

• PDF format preferred and do not include any photographs or images

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion and aim to reflect the diverse communities we serve. We believe that a diverse workforce enables us to deliver better services and outcomes. Our goal is to make our recruitment as inclusive as possible. As a Disability Confident Leader, we actively encourage applications from disabled people. As part of the Disability Confident scheme, we aim to offer an assessment or interview to candidates who apply via the scheme where the minimum essential criteria for skills, knowledge and experience has been met. In some circumstances, it may not be practical to offer an interview or assessment to every candidate who applies through the scheme and meet the minimum essential criteria; in these situations, we select candidates who best meet the minimum criteria for the job rather than interviewing all who meet them.

Across all recruitment activity, we recognise that selection methods may vary depending on the nature and scale of the campaign and will be applied fairly, consistently and proportionately in line with our Disability Confident commitments.  

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:

• Final salary pension scheme 
• Free travel for you on the TfL network 
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
• 30 days annual leave plus public and bank holidays 
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
• Private healthcare discounted scheme Tax-efficient cycle-to-work programme
  Retail, health, leisure and travel offers 
• Discounted Eurostar travel

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.

Vetting Process

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.