On-Site App Launch Support Specialist (one month contract)

My client is a leading insurance company and currently urgently looking for an on-site app launch support specialist for a one month contract to support the launch of their new app. The role is a good opportunity for current university students who is looking for an internship or for fresh graduate to gain more client facing or stakeholder facing experience. Cantonese speaking is a must

Role Description The On-Site App Launch Support Specialist (one month contract) is a full-time, remote role focused on supporting the successful launch and adoption of a new application for client organizations. The specialist will coordinate with internal teams and client stakeholders to prepare launch materials, gather requirements, and ensure that all parties understand the app’s features and workflows. Daily tasks include responding to user inquiries, providing customer support during launch, tracking and reporting issues, and escalating technical concerns to relevant teams. The specialist will conduct remote training sessions, create simple guides or FAQs, and perform basic research to anticipate user needs and common questions. This role may also involve light project coordination, such as monitoring timelines, updating status reports, and supporting continuous improvements based on user feedback.

Qualifications

• Strong Communication skills, including clear written and verbal communication with diverse stakeholders.
• Proven Customer Service skills with a focus on empathy, patience, and solution-oriented support.
• Ability to conduct Research to understand user needs, common issues, and best practices for app adoption.
• Basic Project Management abilities to support planning, coordination, and progress tracking during launch.
• Experience delivering Training or onboarding sessions for users in a remote environment.
• Comfort with digital tools, mobile and web applications, and remote collaboration platforms.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks in a fast-paced launch period.
• Prior experience in software implementation, tech support, or app launch environments is beneficial.
• Relevant education or equivalent practical experience in customer support, technology, or a related field.
• Immediately available highly preferred