Onboarding Administrator/Co-ordinator

New Hire Co-Ordinator

About the Role

Our New Hire Co-Ordinators are responsible for delivering an incredible onboarding experience for our customers new starters. You will need to be comfortable and enjoy working at a fast pace whilst supporting our client’s requirements. You will be responsible for ensuring onboarding experiences run smoothly and that everything is tracked, monitored and reported accurately. You’ll work for a fun, driven organisation where you are trusted, respected and encouraged to amaze our clients!

• Act as concierge and single point of contact for new hires.
• Manage offer acceptance, pre-boarding documentation, and onboarding logistics.
• Liaise with ID&V, Training, and Line Managers to ensure readiness for Day One.
• Provide candidate support via FAQs, check-ins, and reminders.
• Regular candidate care calls with new joiners, minimising the rate of people who renege on offers, inviting people to events.
• Answering candidate queries.
• Managing the onboarding process through a dedicated system(s), completing in a timely and accurate manner to ensure each stage is completed accurately.
• Identifying new joiners that are not completing onboarding in a timely manner.
• Track & monitor and progress candidates onboarding.
• Completing reports and delivering them to the wider team and/or management.

About You

KEY SKILLS REQUIRED

• Resilient and able to work under pressure, multitasking where necessary
• Methodical approach with ability to work accurately in a fast-paced, high volume environment
• Well organised with the ability to work on own initiative to specific deadlines
• Ability to work cross-functionally at all levels
• Ability to recognise and deal with challenges promptly and efficiently
• Experience of handling sensitive personal data
• Able to provide the very best in candidate experience across all communities
• Attention to detail
• High degree of IT literacy (Word / Excel)

Key Benefits

• Hybrid working (Luton)
• Vitality Health Benefit
• Unlimited annual leave
  

Your Future

You will be given the tools and support from day one to be successful with us. You will have unique access to a variety of challenges and stakeholders, developing your personal knowledge and catalogue of solutions on a daily basis.

Our values are central to everything we do – “Anything Is Possible”, “Zero Friendly Fire” and “Iten Kenya” – the art of pushing yourself to new levels every day. These aren’t just printed on the wall, they are lived and breathed by everyone that works here, and we expect you to embody them too.

We’ve built a culture based on trust, and our family enjoy unlimited holiday and a flexible approach to the day to day. We have a 10% bonus, private healthcare, and an opportunity to take equity in the business for people who excel and help to significantly propel us forwards.