Onboarding And Facility Agent Officer

Empowering Africa’s tomorrow, together…one story at a time.

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Job Summary

Verify the documents submitted, ensuring that the files and data entered into the system are 100% KYC compliant, in NTB, KYC remediation and Refresh processes.
Ensuring that all System fields are completed on the same account opening day.
To work as part of the Agency team, primarily responsible for the financial administration of syndicated loans forming part of the Absa Agent’s portfolio of assets.
Coordinate tasks associated with loan payments, including (but not limited to) tasks relating to loan draw downs and repayments, interest, fees and expense payments due by Borrowers (Financial Administration).
Liaison with Borrowers and Lenders of Syndicates, as well as advisors to the Lenders (external parties).
Liaison with internal stakeholders within Absa to ensure effective implementation of syndicated loans.
Ensure delivery of a premium agency service to Borrowers and Lenders.

Job Description

• Assist the customer from the beginning until the completion of the NTB, KYC update, remediation and refresh process.
• Daily verification of the documentation presented in internal platforms in relation to the account opening procedures in force at the Bank for the Corporate segment.
• Block/unblock and maintain accounts at NTB, refresh and Dormant level for Corporate Clients.
• Closing and reactivating accounts without movements in accordance with the Bank's procedures.
• Monitor the annual refresh of PEPs, High Risk, Special Entities, Medium and Law risk clients.
• Strictly comply with the 24-hour deadline for opening an account.
• Archive all documents in the general folder.
• Collaborate in the preparation of the monthly report.
• Sending the tested files to metrofile.
• Prepare, update and monitor the report of clients who open accounts exceptionally at weekly meetings.
• Prepare, update the tracker weekly and present it at the weekly meeting.
• Prepare the week's report to be sent to the Pack.
• Attend to the Financial Administration of syndicated loans in accordance with the provisions of the relevant facilities agreements and finance documents with appropriate attention to detail. This would entail:
  • Interpreting Facilities Agreements and other finance documents for purposes of generating cash flows models based on that documentation;
  • Generating cashflows models for purposes of communicating to Lenders amounts due by or to them from Borrowers;
  • Attending to issue of interest reset letters on interest reset dates, as well as commitment fee letters and other correspondence communicating amounts payable by, or to, Borrowers;
  • Addressing queries from Lenders relating to cashflows (and where applicable, cashflows models) with a view to agreeing a common position among Lenders in relation to payments due by or to them before communicating this to Borrowers;
  • Responding to queries from, and challenges by, Borrowers in relation to cashflows due by or to them and/or payments previously made by or to them;
  • Liaising with internal stakeholders for purposes of effecting cashflows payments to, and allocate cashflows payments received by, Borrowers and Lenders, including those relating to loan draw downs, repayments, and prepayments, as well as interest payments, fees (arrangement and commitment fees) and expenses recoverable in terms of Facilities Agreements and other finance documents;
  • Attending to ad hoc request from Lenders and Borrower in relation to Financial Administration;
  • Support the Agency team generally with the general management of syndicated facilities, including (but not limited to) assisting with: o monitoring Borrower compliance with relevant documentation; o liaison with internal and external parties; o facilitating waivers, consents, amendments and supplements to documentation, as well as with assignments of commitments and participations in loans; o arranging and/or chairing meetings between the Lenders, Lawyers and/or Borrowers on transactions; o coordinating Lender inputs required for decision making; o assisting with pitches for new Agency roles; and o reviewing draft documentation to ensure that the role of the Facility Agent is in line with the LMA standard.

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

About Us

At Absa, our story is not a single narrative. It’s thousands of individual journeys unfolding across Africa and beyond.

From colleagues serving customers in local communities to teams shaping financial solutions across borders, Absa is built on people who bring their lived experiences, ambitions and perspectives into the workplace every day. Whether you’re starting your career, a seasoned leader or somewhere in between, your contribution is seen, valued and connected to something bigger.

Our presence across Africa – which spans personal and business banking, corporate and investment banking, wealth and investment management, and insurance – exists because of the people who show up in their roles with purpose. Across Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda and Zambia, our colleagues are shaping what Absa becomes in each market.

Beyond the continent, teams in global offices and a technology hub support and extend the stories that prove that African talent can lead, influence and innovate on the global stage.

At Absa, your story matters because progress is driven by human experience, not hierarchy. When people are enabled to bring their whole selves to work, they don’t just build careers. They help shape the future of Africa’s financial services landscape.