Onboarding Consultant DACH & International (NL-based)

As Virtuagym keeps on growing, we are now looking for a new face to complement our Client Success International team. As Customer Onboarding Consultant in our Customer Onboarding International team, you will be the first point of contact for our local clients/customers and manage their success! Will you join us in our quest to create a healthier and happier world?

Join a high performing team and make an impact!

We're a passionate, driven team with a strong focus on growth and delivering outstanding results. At Virtuagym, we cultivate a high-performance culture built on dedication, ownership and driving excellence. If you're a self-starter who embraces challenges, thrives in a fast-paced, dynamic environment and keeps going where others might stop, this could be the perfect role for you! In return, you’ll join a team where you can grow, develop, and truly unlock your full potential.

We’re a remote-friendly company, but for this role we’d love to see you in our Amsterdam office around 2 days per week to stay closely connected with the team. The rest of the time, you’re free to work from home within the Netherlands. Want a change in scenery? You can also work from elsewhere in Europe for some periods of time per year.

What this role looks like

As Customer Onboarding Consultant, you will be a key player responsible for the growth and development of Virtuagym as well as establishing a strong connection with our customers for our DACH and international markets. You will add to the process of engaging and motivating our clients to use our software and expanding our customer base every day.

• A good start is half the battle, so you make sure that new customers get value from their new software package as quickly as possible. This makes them successful with the software and with their business. So they can focus on making their customers healthier and happier.

• With your listening ear and enthusiasm you give tailored advice and make sure your customers become Virtuagym fans.

• You are responsible for the onboarding of your own portfolio of starting clients. You advise your clients in the software implementation from A to Z.

• Through your service and involvement during consultations with your clients and the careful follow-up of issues, you ensure the highest possible customer satisfaction.

• During your conversations, you quickly recognise which issues are important to the customer and you know how to focus on these in order to contribute to retention.

What you will own

• Make our customers successful in the first few months of their lifetime and ensure customers see value in our product as soon as possible.

• Providing our customers with a high-quality and well-structured onboarding

• Hosting 1:1 consulting sessions

• Reach out proactively to ensure goals are met (in a timely manner).

What you will bring to the team

• Prior experience with managing client communication, from call center, hospitality, events;

• Strong written and verbal communication skills in English and German (native). [This is a hard requirement]

• You easily connect with people;

• You feel comfortable working with a lot of freedom and autonomy, ready to take responsibility and are ready to thrive working remotely;

• You are a true problem solver with great emphatic skills;

• You’re a fast learner and tech savvy;

• Strong organization and time management skills and ability to think outside the box.

Here’s why you should join Virtuagym!

We’re a leading innovator in digital health & fitness SaaS, serving trainers, studios, clubs and corporate wellness clients worldwide. 175+ people across Amsterdam, Medellín and a few other locations, 35+ nationalities and one mission: make the world a healthier and happier place.

Benefits

🚀 Real impact from day one in a fast-growing scale-up!

🌎 Remote-friendly: work from anywhere in the Netherlands.

🌴 25 paid vacation days (full-time), with the option to buy more.

🏡 Pension scheme + 8% holiday allowance.

💻 Home office setup, hardware, and work-from-home allowance.

💪 Monthly gym contribution (TrainMore, Basic-Fit, ClassPass, etc.) + free on-demand workouts.

✈️ Work from abroad (within Europe) up to 12 weeks/year, max 4 consecutive weeks.

💬 Unlimited on-demand coaching with psychologists via OpenUp.

Culture

📈 Real opportunities for growth.

😎 Flat hierarchy with genuine ownership and decision-making authority.

⚽ Sports events, ski trips, summer outings, Friday lunches and weekly drinks.

🐶 Pet-friendly canal-side office in central Amsterdam.

Ready to join us?
Please do not hesitate to apply by clicking the ‘Apply for this Job’ button below! We will get back to your application within 10 working days.

For any questions on the vacancy, please get in touch with the recruitment team at recruitment@virtuagym.com.