Onboarding Specialist

About Atlas Technologies

Most recruitment software belongs in a museum. Forms. Fields. Endless admin. 10 different suppliers to manage your end to end process because your CRM doesn't care about you or the holes in their offering. Then someone glued an AI button on the side and called it innovation. Atlas took a different approach. We started with AI and rebuilt the CRM from first principles so recruiters spend less time feeding software and more time doing their actual job. We’re a globally distributed team hired on ability, not postcode, taking on an $18bn market that hasn’t had to defend itself for far too long.

What You'll Be Doing

We are looking for an Onboarding Specialist/Executive to deliver a world-class first experience for every new Atlas customer. Reporting into the Head of Onboarding, you'll take ownership of the customer journey from kickoff through successful activation, ensuring customers feel confident, supported, and excited about using Atlas in their day-to-day work.

You'll run onboarding sessions, tailor the platform to each customer's workflows, and act as the connective tissue between customers and our Product, Success, and Support teams. This is a highly people-oriented role that blends customer education, presentation, project coordination, and product understanding.

Our Onboarding Philosophy

• Onboarding is not “setup” - it’s the foundation of long-term customer success

• Every customer is different; onboarding should be tailored, not templated

• Clear communication and confidence matter as much as product knowledge

• Great onboarding reduces support, increases adoption, and drives advocacy

• We optimize for outcomes: customers feeling productive and empowered, fast

Who You Are

• You love working with customers and get energy from live interaction, training, and presentations

• You are a fluent English speaker with concise, confident written and verbal communication

• You have at least 6 months of experience presenting or onboarding tech platforms or digital products

• You have a strong commercial mindset you know how to keep customers motivated, progressing, and engaged

• You are proactive by default: you follow up, unblock issues, and don’t wait to be told what to do

• You’re calm, warm, and professional, while confident enough to advocate for both the customer and Atlas

• You have a growth mindset and are constantly refining how onboarding is delivered

• Experience in onboarding, customer success, recruitment tech, or SaaS is a plus

• Fluency in additional languages is a bonus

Why You’ll Love It

• You directly influence customer success, adoption, and long-term retention

• You work closely with leadership and help shape how onboarding is done at Atlas

• You join a global, collaborative, learning-driven team

• You’ll have clear growth paths into senior onboarding, customer success, product, or operations roles

What we offer

• Above-market salary.
• Quarterly All-Company Meet-ups (so far in 2026 we've done Val Thorens, Bosnia, Athens).
• Access to the latest and greatest tooling and an unparalleled freedom to experiment.

Atlas is an equal opportunity employer. We are committed to building a diverse and inclusive team.