Onboarding Specialist

Company Description

Borrah is a growth-focused platform that helps appointment-based businesses attract and manage customers without the high cost of traditional agencies. We offer a single integrated system that manages content, ads, leads and bookings, so businesses no longer need multiple disconnected tools. By streamlining customer acquisition, Borrah lets businesses focus on delivering their services and keeping their calendars full. Founded in Ireland, we work with 100+ clinics and are growing fast.

We are hiring seven people across four roles: two Customer Success Managers, two Sales Executives, two Onboarding Specialists and one Head of Operations. This post is for the Onboarding Specialist role, and we are hiring two.

Role Description

The Onboarding Specialist gets new clinics live. This is a full-time hybrid role based in Dublin, with a mix of in-office collaboration and remote flexibility. You will guide non-technical clinic owners through setup, from connecting their accounts to launching their first campaign and going live on our booking system. Our goal is every clinic live within seven business days of signing up, and you will help us hit it.

Responsibilities

• Run onboarding calls with new clinics and walk them through set-up step by step.

• Connect and configure each clinic's accounts, booking, payments and messaging channels.

• Make sure forms, assets and access are complete, and chase anything that is missing.

• Run the go-live call and confirm everything works.

• Hand over smoothly to Customer Success.

• Track onboarding progress and flag blockers early.

Qualifications

• At least 4 years of experience in onboarding, implementation, customer support or a similar role, ideally in SaaS or tech.

• Strong technical aptitude, with the ability to learn new tools quickly and explain them simply.

• Patient and clear communicator who can guide non-technical, time-poor customers.

• Highly organised, with the ability to manage many clinics at different stages at once.

• Comfortable using a CRM and project tracking tools.

• Experience working with appointment-based businesses (clinics, salons, studios) is an advantage.

What We Offer

• A role where you see the impact of your work every week, as clinics go live and start filling their calendars.

• Competitive salary and a hybrid working arrangement in Dublin.

• Direct access to the founders and a team that is growing fast.