Onboarding Specialist - German Speaking - Growing Impact Scale Up

Onboarding Specialist Onboarding Specialist (Client Data Onboarding / Data Migration) Pristina, Kosovo | Hybrid | Full-time About Simvia We are committed to transforming global food supply chains, making them more transparent, sustainable, and safe. Our team is building the world’s largest food and beverage network to empower buyers, retailers, and wholesalers with insights that ensure food safety and sustainability. Together, we are simplifying compliance for a better world and having fun doing it. To support this growth, we’re looking for a highly structured and detail-oriented Onboarding Specialist to join our Customer Success Team. This will be our fourth hire in Pristina, working closely with the team in Pristina and colleagues across Europe. Role Overview As an Onboarding Specialist, you’ll be responsible for onboarding and structuring customer data in our systems. You’ll play a key role in ensuring high-quality data, faster go-lives, and a smooth onboarding experience for our customers. You’ll work closely with Customer Success and Support and report directly to our Head of Customer Success. Your work will directly contribute to: Faster onboarding and go-live times through structured and efficient data processing Higher data quality in the Simvia platform Reduced workload for Customer Success & Support, allowing them to focus more on customer relationships and value creation Key Responsibilities Onboard client supply chain data into Simvia systems using Excel templates and internal tools Upload and organize client documentation (certificates, audit reports, compliance documents) Validate, clean, and structure data to ensure accuracy and completeness Identify missing or inconsistent information and proactively follow up with customers or internal teams Support the customer-facing onboarding process through clear communication Occasionally assist with support tasks during peak periods Job Requirements Strong ability to work structured and independently for extended periods Solid experience with Excel (sorting, filtering, formatting, formulas; VLOOKUP/XLOOKUP is a big plus) Excellent attention to detail, structured and a strong sense of ownership Perfect English and German both written and spoken. Nice to have: additional languages such as Dutch, Spanish, or other EU languages Experience in a customer-facing or service-oriented role. Comfortable with administrative and repetitive tasks while maintaining focus. Clear, friendly, and professional communicator Work Setup Location: Pristina, Kosovo Hybrid way of working - office in Pristina for 3 days per week Hours: Full-time preferred Benefits of joining Simvia Be part of a growing international SaaS company Visit our office in the heart of Amsterdam for your onboarding Make a real impact on customer experience and operational quality Work in a supportive, collaborative Customer Success team Flexible working setup with room to grow as the team expands Diversity & Inclusion at Simvia We believe in the strength of diverse perspectives and are committed to creating an inclusive workplace. No matter your background, identity, or beliefs, you are welcome here. Join us on our journey If you are excited about the prospect of making a significant impact in the food industry and growing with a forward-thinking company, we'd love to hear from you. If you have any questions about this vacancy, please reach out to our People & Culture Team, via [email protected]