Role Description
The Sales Development Representative & Account Executive is a full-time, on-site role for the first 3 months, followed by a hybrid setup, based in Pristina.
This role combines sales development and account executive responsibilities, making it ideal for someone who is comfortable generating opportunities while also taking ownership of the sales process through discovery and sales calls.
The role is responsible for identifying, qualifying, and converting new business opportunities through outbound and inbound outreach, including calls, emails, LinkedIn, and other social channels.
Day-to-day responsibilities include researching target markets, identifying decision-makers, prospecting and nurturing leads, conducting initial qualification calls, and scheduling and participating in discovery and sales calls with prospective clients.
The successful candidate will be expected to jump on sales calls, understand client needs, handle objections, and work toward converting qualified opportunities into new business.
The role will also involve maintaining accurate CRM records, managing the sales pipeline, following up with prospects, preparing basic sales reports, and collaborating with leadership and operations teams to ensure a smooth transition from sales to delivery.
This position requires a proactive, commercially minded individual who is comfortable both opening conversations and closing them.
Qualifications
• Strong Inside Sales skills, including outbound prospecting, lead qualification, discovery calls, and sales conversations.
• Proven ability in Lead Generation, using research, digital tools, LinkedIn, and structured outreach to create and nurture sales opportunities.
• Excellent Communication skills, both written and verbal, with the ability to present clearly, build rapport, and communicate with senior decision-makers.
• Solid Sales and Business Development capabilities, including understanding of sales funnels, pipeline management, qualification, objection handling, and conversion drivers.
• Comfortable conducting and participating in sales calls, presenting services, understanding client requirements, and moving prospects through the sales process.
• Ability to manage opportunities from initial outreach through discovery, follow-up, negotiation, and handover to the operations team.
• Comfort working with CRM platforms and basic sales analytics to track activities, pipeline, and outcomes.
• High level of self-organization, time management, accountability, and attention to detail in a performance-driven environment.
• Ability to work effectively in a hybrid setup, collaborating with remote and on-site team members.
• Relevant experience in B2B services, outsourcing, managed operations, or operations-focused businesses is an advantage.
• Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.
Working Hours
UK business hours: 10:00 – 18:00 Kosovo Time
Employment Type
Full-time
Location
Pristina, Kosovo
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