Online Chat Support Agent

Wadley Donovan Gutshaw Consulting (WDGC) is a respected leader in corporate site selection and location strategy consulting. We help businesses identify optimal locations for growth by leveraging data-driven insights, economic trends, and strategic planning. Our team works closely with clients to support operational expansion, relocation, and incentive negotiation. Job Summary: Wadley Donovan Gutshaw Consulting is looking for a proactive and customer-focused Online Chat Support Agent to join our client support team. In this role, you will provide real-time assistance to current and prospective clients via our website chat platform, helping them with inquiries related to services, appointments, data submissions, and general information. Key Responsibilities: Respond promptly and professionally to client inquiries through live chat and web-based platforms. Provide accurate information about WDGC’s services, processes, and resources. Assist clients in navigating the website and submitting project-related documentation. Escalate complex issues or requests to the appropriate team members. Document all client interactions in the system for tracking and follow-up. Collaborate with internal departments (consulting, operations, and support teams) to ensure timely resolution of client needs. Monitor multiple chat windows while maintaining a high standard of service. Provide support for technical issues related to the client portal, data uploads, or login access. Stay up-to-date on WDGC’s service offerings, project workflows, and client engagement tools. Qualifications: High school diploma or equivalent required; associate or bachelor’s degree preferred. Previous experience in online chat support, customer service, or client relations is strongly preferred. Excellent written communication and problem-solving skills. Strong computer proficiency, including use of live chat tools, CRM platforms, and Microsoft Office/Google Workspace. Ability to multitask and manage several chats simultaneously. High attention to detail and a commitment to client satisfaction. Professional, friendly, and calm demeanor under pressure. Willingness to work flexible hours or shifts if needed. Working Conditions: Remote or in-office work, depending on company policy and location. Fast-paced, client-focused environment requiring extended periods of computer use.