Online Learning Specialist - Hybrid Role

3734 Online Learning Specialist – Boston, MA – 6 Months

Sigma Inc. is currently looking for an Online Learning Specialist.

6-month contract
Hybrid – Must be local to Boston, MA (OD&L team works onsite on Tuesdays)

Our client is seeking a temporary Online Learning Specialist to support the management and delivery of digital learning experiences that enhance employee skills, support technical development, and provide on-demand learning resources.

The Online Learning team manages the university's Learning Management System (LMS), including course uploads and publishing, content management, learner support, and user documentation. This role will support the migration and implementation ofclient's new LMS, Cornerstone Galaxy, by assisting with project coordination, documentation, course and session uploads, roster management, quality assurance, and system inquiries.

A successful candidate will have a bachelor's degree, 2–3 years of experience administering an LMS and managing online learning programs, strong attention to detail, and excellent communication and customer service skills. Experience with Cornerstone and working in a large, complex organization is preferred.

Responsibilities:

• Create, maintain, and update user documentation, how-to guides, and help resources to support LMS implementation, migration, change management, and user adoption.
• Conduct quality assurance (QA) checks to ensure online courses meet accessibility standards and function properly across the learning platform.
• Support course repository maintenance, content uploads, publishing, and organization of learning materials.
• Assist with project coordination, scheduling, and task planning for the migration and implementation of BU's new LMS, Cornerstone Galaxy.
• Upload and manage course content, training sessions, and learner rosters.
• Respond to general LMS inquiries and assist with Tier 2 help desk tickets, including basic system troubleshooting.
• Collaborate with the Online Learning and Development team and other stakeholders to improve the learner experience and ensure the learning platform meets organizational needs.
• Use Microsoft Office tools, including Word, Excel, PowerPoint, Teams, and SharePoint, to support documentation, coordination, and daily operations.
• Perform other administrative and learning support tasks as needed.

Required Qualifications:

• Bachelor's degree (B.A. or B.S.).
• Minimum of 2–3 years of experience administering a Learning Management System (LMS) and managing online learning programs.
• Experience using Microsoft Word, Excel, PowerPoint, Teams, and SharePoint.
• Experience working in a large, complex organization with multiple stakeholders.
• Strong attention to detail, organizational skills, and problem-solving abilities.
• Excellent written and verbal communication skills and a customer-focused approach.

Preferred Qualifications:

• Experience with the Cornerstone LMS platform.
• Experience working in a higher education institution.

Skills and Competencies:

• Learning Management System (LMS) administration.
• Human-centered design principles and adult learning theory.
• Project coordination and task management.
• Quality assurance and online course accessibility.
• Strong customer service and stakeholder collaboration.
• Ability to make informed decisions and develop practical solutions.
• Willingness and ability to learn new systems and technologies.