Online Shipping Specialist - Jewelry

At Rare Carat, our number one priority is the customer. We strive to provide the best possible experience to every visitor whether they purchase from us or not. By taking an education based approach, we are able to connect with our customers on a personal level all while helping them choose their perfect piece of jewelry.

Rare Carat is looking for a reliable, detail-oriented Shipping Specialist to join our remote team. This role is ideal for someone with business-to-consumer (B2C) e-commerce shipping experience who understands the urgency and customer expectations that come with shipping individual retail orders.

We're looking for someone who has experience working directly with shipping carriers such as FedEx, UPS, DHL, or similar, is comfortable contacting carriers to resolve delivery issues, and thrives in a fast-paced online retail environment.

This is not a freight or transportation logistics role. Candidates whose primary experience involves shipping containers, LTL/FTL freight, warehouse logistics, or large-scale supply chain operations are unlikely to be a good fit.

Responsibilities

• Coordinate and manage outbound shipments to individual customers throughout the U.S. and internationally.
• Create shipping labels and required shipping documentation.
• Handle change of address requests and hold for pickup requests.
• Monitor shipments from dispatch through delivery and proactively resolve delays or exceptions.
• Contact shipping carriers (FedEx, UPS, DHL, etc.) to investigate delays, trace packages, resolve delivery issues, and coordinate solutions.
• Work closely with Customer Success, Operations, and other internal teams to ensure customer expectations are met.
• Prioritize shipments based on urgency, customer needs, and business priorities.
• Maintain accurate shipment records and documentation.
• Identify opportunities to improve shipping processes and operational efficiency.

Qualifications

• 2+ years of B2C shipping experience in an e-commerce or online retail environment (required).
• Experience working directly with FedEx, UPS, DHL, USPS, or similar parcel carriers.
• Comfortable communicating with shipping carriers by phone and email to resolve shipment issues.
• Understanding of parcel shipping workflows, tracking, delivery exceptions, and customer expectations.
• Experience in a fast-paced environment where priorities shift throughout the day.
• Excellent organizational skills and strong attention to detail.
• Strong communication and problem-solving abilities.
• Tech-savvy with the ability to quickly learn new software and shipping platforms.
• Self-motivated and able to work independently in a fully remote environment.
• Reliable internet connection and dedicated home workspace.
• Experience shipping high-value consumer products is a plus.
• Experience in jewelry, luxury goods, or specialty retail is preferred.

Not the Right Fit If...

• Your experience is primarily in freight forwarding, shipping containers, warehouse logistics, trucking, or large-scale transportation operations.
• You have little or no experience shipping directly to individual consumers.
• You prefer repetitive warehouse work over customer-focused problem solving.

Location, Hours + Equipment

• 100% remote, work from home - you can work from anywhere in the world as long as you have a strong internet connection!
• Multiple Full-time positions available. Hours and days of the week will vary based on the needs of the team at time of hire - some shifts may end past midnight or will be overnight hours (in your timezone). All schedules are fixed and will not change on a week to week basis.
• You will need a desktop or laptop computer + a strong and reliable internet connection

How to Apply and What to Expect

If you’re interested in becoming part of one of the greatest remote teams in the jewelry industry, apply via LinkedIn or by sending us an email with your CV to careers@rarecarat.com Please no phone calls or chats as we like to leave those lines open for our customers.

If you have applied for any CS related position within the last 2 months, you needn't apply again. We have your CV on file and will contact you if you're a good fit.

*Please name your CV with your first and last name.

After we review your CV, if you’re a good candidate for the position, you will receive an email with the next steps (during peak times, it could take our hiring team up a week to respond).

The interview process for all positions at Rare Carat includes an online exercise to show off your shipping knowledge and customer service skills as well as an opportunity to explore our site and have a chance to answer some real life customer questions. It will also include up to 2 video interviews.