OP & Service Solution Specialist

Function:

MA

Reports to:

Solution Manager

Job Position:

OP&Service Solution Specialist

Local Title:

Service and Original Parts Specialist

Budget size:

# of direct reports/# of indirect reports

0

Location:

Mutiple

Domestic (D), Regional (R) or Global (G):

D

Authorities:

SAP / BW / Siebel system

Purpose & Mission:

• Leading and developing service organization and original part to promote the brand of DeLaval Service.

Responsibility:

• Committed to the development of service standardization, to improve the customer satisfaction
• Innovative and continuous promotion of DeLaval’s ISAI to the dairy industry
• Optimize forecast and supply of original parts, customer pricing, positioning, and while supporting sales and service teams with training, related material and physical help when necessary.
• Contributes and implement to the assigned Solution assortment strategy development.

Key deliverables

(maximum 5):

• Delivers the professional service image in the industry base on this position design & provide the good service module (such as ISAl) & technical support.
• Internal and external training.
• Deliver the marketing material for service team, including technical and competence training, service tools management
• Organize campaigns and activities to promote original part sales and DeLaval In service brand.
• OP monthly forecast review
• Training center management (build the internal & external training process)

Competency & qualification requirements:

• Mechanical Engineering Education background
• 3 to 5 years of experience in a closely related service & product area
• Good English skill
• Expertise in strategic planning, business and market analyses

Personality traits:

• Methodological working approach
• Good communication skills and a strong impact from a knowledge base and good in knowledge transfer, like training, seminars etc.
• Competitive and driving
• Strategic view and capable of seeing all aspects of the business and their relation