About Open
Open is building the category of AI-native customer communication.
For decades, companies have managed customer conversations through ticketing systems, helpdesks, call centers, and fragmented automation tools. These systems were built to help humans process customer requests.
We believe that era is ending.
The next generation of customer communication will be run by intelligent agents that can understand customers, reason across company knowledge and systems, take action, and communicate proactively, not just wait for customers to reach out.
Open is the platform for that new world.
Companies use Open to deploy autonomous AI agents across chat, email, WhatsApp, and voice, both inbound and outbound. These agents can resolve support requests, follow up with customers, recover missed opportunities, re-engage leads, trigger conversations at the right moment, and execute complex customer-facing workflows end to end.
Open does not just help companies respond faster. It gives them an intelligent communication layer that can decide when to engage, what to say, what action to take, and how to move the customer forward.
Over time, customer communication will stop being a collection of tickets and campaigns managed by separate systems. It will become one intelligent layer that continuously understands, acts, and communicates on behalf of the company.
Our ambition is to make Open the default infrastructure through which companies communicate with their customers.
Not another helpdesk.
The system of intelligence for customer communication.
We are backed by Y Combinator, SpaceTime, and Pioneer Fund.
Don't See Your Role?
This is our open application. If none of our published roles fit you but you believe you would make Open better, this is the door. We hire ahead of the roadmap when we meet exceptional people, across engineering, product, go-to-market, and operations.
Tell us what you would want to own at Open: the problems you want to work on, what you have built or done before, and why Open. A few sentences are fine, we read every application.
What to Include
A short note on what you would want to own at Open.
Your CV or a link to your LinkedIn profile.
Links to anything you have built or written that you are proud of.
What We Offer
- YC-backed with real traction we are in-market, growing, and trusted by enterprise names you know.
- Outsized career trajectory early team members grow into leadership as we scale globally.
- Real ownership your work will be seen, felt, and talked about company-wide.
- High-trust team no politics, no bureaucracy; we move fast and support each other.
- Competitive compensation top-of-market salary plus equity and full benefits.