Operation Manager ( Kenya / Tanzania / Ghana / Uganda / Ethiopia / Cameroon )

Operation Manager  Reporting Relationship: VP of operations / Country Manager Responsibilities： Merchant Recruitment and Management Assist the management team in leading merchant expansion plans for the market; support P2P management strategy decisions ; provide ongoing market research/insight to foster Vibra P2P local merchant networks growth Coordinate key local BD activities, such as developing new partnerships with merchants, and supporting key events (P2P Merchants recruitment & management) Ensure the quality of merchant P2P trade and user experience Community Building Achieve new user acquisition in the country based on the OKR Meet trading volume based on the OKR Meet P2P trading volume based on the OKR Organize online and offline AMA and training session on weekly basis Serve as brand ambassador to promote the brand Build partnership and relationship with crypto communities P2P Merchant Standard & Guidelines Work extensively with local operation team to shape the p2p business model; Build the P2P merchant application & operation standard and review process, including provide suggestions on P2P rules, e.g. transaction times & relevant transaction process/details Provide optimization suggestions for P2P dashboards - to refine merchants & users experience Risk Control Management & CS Provide P2P training guides to the CS team, including handling disputes between merchants and the p2p buyers, assisting them with troubleshooting; abnormal case studies & giving suggested solutions ,etc. Provide market insight and intelligence to the product and tech team Develop the risk control management standard & process, that align with the local law & minimize the legal risk to the group Requirements: Master/Bachelor's degree in business, finance related field from top university Background in Crypto/Blockchain and large global financial services/tech environments is a plus 3+ years experience in business development or partnerships in Financial Institutions ( Payment, Fintech, Financial Institutions or Technology Company ) Sound interpersonal and communication skills Hands on at work and can be independent in managing complex projects Outstanding communication and negotiation skills; Ability to work remotely with a global team, autonomously and take initiatives Comfortable in a startup, rapid-growth environment