Operational Excellence Business Consultant

Mission Opportunity: Operational Excellence & HR Transformation Business Consultant – Pharmaceutical Industry (Belgium)

We are currently recruiting a Operational Excellence / Business Consultant on behalf of a leading global biopharmaceutical company based in Belgium to support a strategic digital HR transformation initiative.

Context of the role: The program focuses on transforming HR and Talent Operations in Belgium, establishing productivity baselines, prioritizing optimization opportunities, and driving end-to-end automation and Human + AI ways of working. The role spans diagnostic analysis, solution design, pilot delivery, full-scale rollout, and long-term capability building.

Key Responsibilities:

• Lead the operational excellence diagnostic, mapping end-to-end HR journeys, workloads, cycle times, and root causes of inefficiency.
• Apply a "Simplify, Eliminate, Automate" approach to design future-state processes.
• Collect and structure business requirements, build prioritized opportunity backlogs, and develop quantified business cases.
• Translate operational requirements into user stories, solution specifications, and acceptance criteria.
• Drive the end-to-end implementation of selected automation use cases, from build and UAT to deployment, hypercare, and full scale-up.
• Establish governance frameworks, decision rights, documentation standards, and operational playbooks.
• Lead change management, stakeholder alignment, user training, and value realization tracking across HR functions.

Candidate Profile:

• 7+ years of relevant experience in operational excellence, business analysis, process improvement, or digital transformation (experience within the pharmaceutical industry or a regulated environment is an asset).
• Proven track record delivering transformation projects within HR Operations.
• Strong digital fluency with practical experience in automation, workflow tools, HR technologies, and AI use cases.
• Ability to drive initiatives from initial diagnosis to hands-on deployment and change adoption.
• Fluency in English is mandatory; French and/or Dutch is a strong plus.
• Certifications in Lean, Six Sigma, Agile, Business Analysis, or Project Management are an asset.

Assignment Details:

• Industry: Pharmaceutical / Biopharma.
• Location: Belgium (hybrid model).
• Start date: ASAP.

If this opportunity aligns with your profile and expectations, feel free to reach out via direct message or send me your updated CV to discuss further.hanna.mimouni@randstad.be